Information Technology Supervisor (IT Supervisor - Accela)

Information Technology Supervisor

The City of Sacramento is seeking a results-driven leader who is collaborative, customer focused and committed to innovation, continuous improvement, and advancing the City's digital strategy initiatives through reliable, efficient, and secure systems.

This position is part of the Enterprise Applications Division and is responsible for overseeing the critical systems supporting the Enterprise Land Management, Permitting and Code Enforcement business operation. This is a leadership position responsible for building strong partnerships with departments, developing strategic project roadmaps, and facilitating organizational change management. This position will be leading cross-functional teams of technical staff and business analysts.

The ideal candidate will have extensive experience managing enterprise applications and teams in a government or large organizational setting. They will have a strong technical background in mission-critical systems and demonstrate the ability to translate complex business needs into practical, technology-driven solutions. The candidate will excel at stakeholder engagement and leading cross-functional teams to setting clear priorities and ensuring timely delivery of projects and support services. Additionally, the ideal candidate will have a solid understanding of change management, project governance, and process improvement. They will be able to navigate competing priorities while ensuring system stability and maintaining service quality.

Familiarity with enterprise platforms such as Permit and Land Management, Case Management, Business Process Management, Customer Relationship Management, and Enterprise Document Management systems are highly recommended for this position.

Under direction, the Information Technology Supervisor supervises professional and technical staff involved with systems analysis, systems programming / systems administration, programming, customer support and / or computer operations work for a major unit of the Information Technology Office or a major department operation; prepares information technology studies and reports; assists in development and implementation of goals and policies; supervises and assists in preparation of budgets and equipment acquisition programs.

This is a supervisory-level classification populated with multiple incumbents. The Information Technology Supervisor's duties are primarily administrative / supervisory in nature but also involve professional information technology work. Information Technology Supervisors interface with City officials, public / private agencies, outside consultants and others and may assist the Chief Information Officer by developing, proposing and implementing information technology solutions for a variety of issues.

The classification of Information Technology Supervisor is distinguished from the next lower information technology classification by the incumbent's full responsibility for supervising the activities of one or more units in the Information Technology Office or all aspects of a major department operation, and because oversight of staff by lower-level Information technology classifications is considered incidental duties.

The Information Technology Supervisor is distinguished from the next higher classification of Information Technology Manager in that the latter describes a manager with broader responsibility for one or more large divisions who may also serve in the absence of the Chief Information Officer.

Supervision received and exercised : General direction is provided by an Information Technology Manager, the Chief Information Officer, or a department head. Responsibilities include supervision of professional, technical and administrative staff.

Essential Duties and Responsibilities

• Supervises, trains, and evaluates professional and technical subordinates; provides technical advice and assistance to staff; selects and supervises the work of contractors.
• Supervises the development of plans and estimates for systems development and major enhancements of the City's information technology systems; supervises and participates in the preparation of special information technology studies and reports.
• Assists in the development and implementation of goals, objectives, policies, and priorities for an information technology unit; assists in the preparation and administration of unit budget; supervises and participates in the preparation of equipment acquisition and improvement programs and budgets.
• Establish program and production goals, priorities and major work schedules in accordance with established policies.
• Coordinate resolution of complex and technical problems and system changes that affect the work of the unit.
• Confers others regarding project priorities and progress; participates in planning, progress and design review meetings; provides technical assistance to resolve barriers to completion; negotiates contractor claims.
• Reviews and approves programming, systems development and systems enhancement plans, work orders, consultant and related bills and purchase orders; prepares and monitors consultant agreements, reviews new and proposed laws, regulations, codes, methods, materials and technique for application to projects; develops and implements procedures, standards and systems.
• Participates in committees and work groups; may lead or participate in planning or focus groups; may represent the department; prepares comprehensive technical and statistical reports; maintains a variety of records and technical data.
• Performs related or other duties as assigned.

Qualifications

Skill in : Problem solving utilizing limited resources. Use of computers, computer applications, and software, including computer-based research tools. Project planning and management techniques relating to the development, acquisition and installation of information technology. Budgeting Ability to : Manage, plan, assign, and supervise the work of a diverse staff in the accomplishment of multiple projects. Establish and maintain effective working relationships within various work groups. Manage multiple technical projects and adhere to deadlines. Use a variety of automated computer hardware and software systems. Communicate effectively, verbally and in writing.

Experience and Education : Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be : Experience : Four years of progressively responsible experience in the fields of systems analysis, systems programming, network administration, application programming, customer support, computer operations or similar field in a multi-platform information systems environment, including at least one year as a project lead or team leader. Education : A Bachelor's degree from an accredited college or university with a major in computer science, information systems, business information systems, business administration or a closely related field. Substitutions : Additional qualifying experience may substitute for education on a year-for-year basis. Professional certification in one or more fields of information technology may substitute for one year of education or one year of experience.

Proof of education should be submitted with your application and will be required at the time of appointment. Unofficial documents and / or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

The Selection Procedure

All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline. Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified if applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. A resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university / college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.

In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline. Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.

All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan / fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and / or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.