Clinical Case Manager

Clinical Case Manager

The Knox Support Services

Senior Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers.

Division and Program Description

Felton's Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion.

Felton's Support Services Program at The Knox provides behavioral health and onsite case management and wellness support services to assist tenants at the Knox to maintain housing stability and improve access to resources. Supported tenants were formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently. Support services include behavioral health counseling and case management, referral to and coordination with primary medical care, substance abuse and psychiatric treatment, benefit counseling and client advocacy, meal programs, health education, community-building, tenant organizing, and all other case management functions. Felton is committed to implementing evidence-based practices and behavioral health research within its community-based mental health services.

Job Description

Under supervision of the Program Director, the clinical case manager participates in a multidisciplinary team, including external and internal agency team members consisting of clinicians, primary care providers, nurses, peer specialists, interns, and psychiatric medication providers, serving as the lead point of responsibility for enacting onsite clinical client care. The Knox has 30 open units which will become occupied in the next few months with clients to be served within this program. The tenants occupying the additional units in the building will not be part of the clinician's caseload but could require intervention from Felton staff. The caseload is capped at a lower level to allow for intensive services to stabilize individuals who experience acute symptoms and related risk factors. The clinician evaluates the needs of clients, and develops comprehensive clinical assessments, treatment plans, and coordinates care among the team. Services may include individual and group therapy, crisis intervention, case management, client advocacy, and engagement strategies. The clinician maintains accurate, detailed records of client contacts through Cal-AIM (Medi-Cal) and Medicare standards as well as county and state regulations. The clinician will work 60% onsite at The Knox and 40% in other Senior Division programs including other supportive housing sites. Additional duties as needed.

Specific Responsibilities

• Work closely with interdisciplinary team.
• Perform intakes, assessments, and service plan development for adults with psychiatric and dual diagnosis disabilities.
• Provide clinical case management, which includes individual or group therapy, case management, connection to primary care, and coordination with other providers.
• Maintains clinical records of each client contact or service in accordance with mandated standards of Medi-Cal, Medicare, and County Behavioral Health Services, and meets requirements of timely access
• for client care, documentation, and billing requirements.
• Participates in team meetings and case conferences through presentation of cases, discussion of clinical issues and exchange of information and ideas.
• Provide crisis intervention to prevent hospitalization, and if necessary, facilitates involuntary hospitalization.
• Address specific housing needs via training, coaching, or community resource referrals to support clients in maintaining stable housing.
• Commit to ongoing training, including developing specializations in evidence-based practices.
• Use the ONE system to maintain client records related to housing by HSH standards.
• Deliver exceptional customer service to clients, community partners, and team.
• Other duties and responsibilities as assigned.

Minimum Requirements and Qualification

Additional Information :

Reports to : Program Director

Job Type : Full Time

Work Schedule : Onsite

FLSA Status : Exempt

Salary Range : $93,000-$100,000 Annually (DOE)

Benefits (subject to election and eligibility) : Fully Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

Applying Instruction :

Candidates should apply for the position at our career page "careers.felton.org" OR directly email resumes to "jobs@felton.org".

IMP NOTE : Job responsibilities are subject to change according to program requirements.