Property Tech Ops Engineer - Mandalay Bay

THE JOB

The Property Technology Operations Engineer will diagnose and resolve software, hardware, and network issues related to endpoint devices, providing on-site maintenance and support for both new and existing systems. They will manage and resolve ServiceNow tickets, optimize processes, and maintain accurate documentation. This role involves delivering field support for system hardware, software, PCs, and IP networking at the assigned property.

THE STARTING RATE

$30 per hour

THE DAY-TO-DAY

• Provide walk-up support for hardware / software issues and educate employees on device and application usage.
• Initiate support processes on behalf of employees, ensuring clear communication and timely resolution.
• Collect feedback via surveys to improve the support experience.
• Resolve break-fix issues and troubleshoot end-user devices, networks, Wi-Fi, and applications.
• Assist with patching, network troubleshooting, and maintaining network hardware for reliability.
• Support events and temporary technology setups as needed.
• Enforce asset management practices and ensure accurate hardware tracking in ServiceNow.
• Track work time and update ticket status in the ServiceNow system.

THE IDEAL CANDIDATE

THE PERKS & BENEFITS

VIEW JOB DESCRIPTION

VIEW JOB DESCRIPTION : https : / / mgmresorts.marketpayjobs.com / ShowJob.aspx?EntityID=2&jobcode=12248

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