Family Triage Case Manager Aide

Columbus House, Inc.

Job Posting : Seasonal Full time & Part-time FLSA, Non-Exempt, Essential

Family Triage Case Manager Aide

Temporary Position : December 1, 2025, to TBD

Company Overview & Mission

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless.

Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission : "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities.

Objective

Under the direction of the Manager of Emergency Service Case Management, the Family Triage Case Manager provides case management to homeless families (mothers and children), networks with the greater New Haven shelter system and mental health / substance abuse / social / medical / housing service systems and collaborates with clinicians and other service providers as well as other Columbus House Case Managers to empower Family Triage clients to end their homelessness.

Purpose

Under the direction of the Family Triage Coordinator, the Case Manager Aide (CM Aide) provides supervision, safety, organization, and program management support to families at the seasonal Family Triage Shelter. The CM Aide networks with the greater New Haven shelters and social service system and collaborates with the Case Manager and other Columbus House Residential staff to provide an environment that reflects the core values of Trauma Informed Service : Safety, Trustworthiness, Choice, Collaboration and empowerment.

Qualifications, Knowledge, Skills and Abilities

High School Graduate or equivalent; demonstrated ability to manage, motivate and direct consumers; complete knowledge base of all aspects of the delivery of residential services for the homeless population; excellent organizational and time management skills with a deadline oriented mindset; proficient is Microsoft Office and other common desk top applications; able to effectively use the local network of substance abuse, mental health, and social services providers; familiar with mental health, substance abuse and dual diagnosis issues and group dynamics; knowledgeable of local housing and vocational / entitlement programs; culturally competent; must possess the capacity to work within a team and foster teamwork; general understanding of crisis intervention skills, confidentiality, boundaries, universal precautions; able to meet all documentation requirements; able to foster a Harm Reduction philosophy within the work environment; strong empathic skills coupled with a high degree of reliability and punctuality. Must be comfortable working with young children.

Responsibilities

Perform regular wellness rounds. Supervise up to 18 families to ensure compliance with all Triage rules. Support and engage clients to assist them with following their person-centered plan. Observe and document all shift communication logs. Help move client belongings as necessary. Clean and disinfected surfaces and all open areas. Collaborate with the coordinator to ensure clients living areas / space are well-prepared for new admissions. Collaborate with the case manager, other agencies and social service providers. Attend agency and program meetings as scheduled. Complete all required reports / incident logs / case notes / incident reports. Enforce house rules and maintain incident log. Be proficient with CT HMIS system and enter data as directed. Support Case manager by completing pre-screenings, intake / admission, case notes, and discharges and collaborate on individual service plan creation and execution. Remain on-site to perform essential functions during emergency situations as designated by the Chief Executive Officer. Other related duties as assigned.

Supervised by : Family Triage Coordinator / Manager of E.S case management

Salary Range : $20.00-$21.00 per hour

Openings : 3

Schedules :

• Friday- Saturday 8am-4pm
• Friday- Saturday 4pm-12am
• Sunday- Thursday 4pm-12am

Please send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., 586 Ella Grasso Boulevard P.O. Box 7093, New Haven CT. 06519 or fax to 773-1430 or email to hr@columbushouse.org or apply www.columbushouse.org