Head of Revenue Operations

Job Description

Job Description

Role Details

Location : San Francisco, CA

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

We’re in a phase of rapid expansion and are looking for a Head of Revenue Operations to be the operational force behind our next sales build. Based in San Francisco, you’ll work directly alongside the CRO and partner closely with Sales, Customer Success, and Executive Leadership to design and operationalize a world-class go-to-market engine. This is a high-visibility, high-impact role with a direct line to Crescendo’s growth strategy.

What You’ll Do :

Sales & Revenue Strategy

• Act as a strategic partner to the CRO, owning the structure and performance of our entire go-to-market operation.
• Lead territory design, quota setting, and resource allocation in support of Crescendo’s ambitious revenue targets.
• Define and manage the GTM operating rhythm, including pipeline reviews, forecast meetings, and exec-level reporting.

End-to-End Sales Operations

Customer Success & Post-Sale Operations

Forecasting & Commercial Intelligence

Team Leadership & Infrastructure

What We Expect From You :

Why Crescendo?

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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