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Assistant General Manager (Sbarro)

Assistant General Manager (Sbarro)

Las Vegas PetroleumWhite Hills, AZ, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Key Responsibilities : 1. Operational Management :

  • Assist the General Manager in managing daily operations of the restaurant, ensuring it runs smoothly and efficiently.
  • Oversee food preparation and quality control to ensure that Sbarro’s standards for food are met consistently.
  • Monitor inventory levels, ensure food and supplies are stocked, and assist with ordering and receiving shipments.
  • Maintain a clean and safe environment by ensuring compliance with all health, safety, and sanitation regulations.
  • Help with the opening and closing of the restaurant, including cash handling, inventory checks, and securing the premises.

2. Staff Supervision & Leadership :

  • Supervise and lead a team of employees during your shift, providing guidance, training, and support to ensure tasks are completed efficiently.
  • Assist with the hiring, onboarding, and training of new employees, ensuring they understand and meet Sbarro’s standards.
  • Provide coaching and feedback to team members to improve their performance and foster their professional growth.
  • Schedule and assign tasks to employees based on restaurant needs, ensuring adequate coverage and maximizing efficiency.
  • Promote a positive, team-oriented work environment to maintain high morale and motivate staff.

    • 3. Customer Service :

  • Ensure that all customers receive excellent service in a friendly, timely, and professional manner.
  • Handle customer complaints or issues effectively, ensuring prompt resolution and customer satisfaction.
  • Monitor the dining area and make sure that customers’ needs are met promptly.
  • Assist in managing customer flow during peak hours to ensure timely service.

    • 4. Financial Management :

  • Assist the General Manager in managing the restaurant’s financial performance, including tracking sales, expenses, and labor costs.
  • Help ensure that the restaurant meets its financial goals by controlling costs, minimizing waste, and maximizing sales.
  • Manage cash register operations, including opening / closing procedures, cash reconciliation, and ensuring accurate cash handling.

    • 5. Training & Development :

  • Train and develop employees to ensure they understand company policies, food safety procedures, and customer service standards.
  • Provide continuous training opportunities for team members to improve their skills and performance.
  • Promote internal growth by supporting employees who show potential for advancement within the company.

    • 6. Health, Safety & Cleanliness :

  • Ensure the restaurant follows Sbarro’s food safety and sanitation standards at all times, including proper food storage, preparation, and handling.
  • Regularly conduct checks to ensure cleanliness and organization throughout the restaurant, including kitchen, dining, and restroom areas.
  • Comply with local, state, and federal health and safety regulations, ensuring a safe working environment for staff and a clean, welcoming environment for customers.

    • Skills & Qualifications :

  • Education : High school diploma or equivalent (required). A degree in hospitality management or a related field is a plus.
  • Experience : At least 2-3 years of experience in the food service industry, with at least 1-2 years of supervisory or management experience.
  • Leadership : Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment.
  • Customer Service : Excellent communication and customer service skills with a focus on creating a positive customer experience.
  • Financial Acumen : Understanding of basic financial management, including labor and cost control, budgeting, and cash handling.
  • Organization : Strong organizational skills with the ability to manage multiple tasks at once.
  • Problem-Solving : Ability to address operational challenges, resolve customer issues, and make quick decisions to ensure the restaurant runs efficiently.
  • Flexibility : Ability to work flexible hours, including evenings, weekends, and holidays.

    • Physical Demands :

  • Ability to stand, walk, and move for long periods of time during shifts.
  • Ability to lift and carry items up to 50 pounds.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to work in varying kitchen temperatures, including hot grills and ovens.
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    Assistant General Manager • White Hills, AZ, US

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