Senior Luxury Travel Advisor - Accepting Rolling Applications

Job Description

Job Description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

Role Description

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.

Requirements

RESPONSIBILITIES :

• Team Thinking : Spearhead your team’s research on destinations, activities, dining experiences, etc.
• Execution & Planning : Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries
• Maintaining Relationships : Work directly with hotels, villa suppliers, DMCs and local fixers globally
• Passion for Travel : Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
• Proactivity & Creativity : Seek out solutions off the books when needed
• Team Leadership & Mentorship : Guide and mentor Travel Advisors, ensuring excellence in execution and service
• Member Relationship Managem ent : Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
• Crisis Management & Problem Solving : Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
• Strategic Oversight : Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
• Process & Service Enhancement : Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes

REQUIREMENTS :

Benefits

Kindly note that while we are not actively hiring, we are always accepting applications on a rolling basis. If we think you're a strong fit for our team, we will be sure to reach out!