Sales Manager, Sports Core
Work Mode : Onsite
Location : Onsite Kohler, WI
Opportunity
Basic Function
Responsible for proactively selling and marketing all aspects of Sports Core to drive membership sales, engagement and retention in pursuit of set financial goals. This includes increasing Corporate and individual / family memberships, setting strategy for marketing / promotions of Sports Core services, supervising the Membership Services team, and reinforcing facility-wide customer service standards. Responsible for the supervision of Kids Core and related youth programming which includes achieving revenue goals and ensuring safety protocols are followed. Supervision of Systems Applications & Communications Coordinator to assure all line staff are consistently and adequately trained to use club software and other applications needed to executive their job tasks. This position also includes on-site marketing, social media and functioning as liaison with software company (Club Auto).
Specific Responsibilities
- Perform all duties related to driving Sports Core membership sales including driving individual and corporate memberships, and exploring new and existing markets for potential fitness / wellness opportunities.
- Execute strategic initiatives for Sports Core membership sales promotions to generate revenue.
- Assist in member integration, especially within the first year of membership, to ensure long-term engagement and retention.
- Upsell programs, activities and events; participate in Health Fairs (internal and external), Chamber of Commerce, International Health & Racquet Sports Association (IHRSA).
- Assist Manager in compiling annual sales and marketing plan in conjunction with Communications Dept.
- Support Wellness-related leisure group sales and awareness for Kohler, WI by marketing to health and wellness sectors relative to Spa, Running and Yoga.
- Produce on-going sales reports detailing prospective members, in-process and converted members.
- Assume fiscal responsibility. Ensure Member Services department remains PCI (Payment Card Industry) compliant while working with 2000 memberships. Safeguard the security of credit card transactions both singular transactions as well as monthly payments. Oversee processes for proactive collection of receivables and manage prompt collection of past due balances.
- Oversee associate onboarding, including 5-star club tours of facility ensuring all areas are being promoted.
- Foster member relations with the use of sales communications tools to include printed collateral, promotional materials and social media.
- Maintain exceptional knowledge of all Kohler hospitality businesses, history, business operations.
Membership Services / Marketing :
Maintain contact with all members to ensure engagement and satisfaction from integration through entire membership lifecycle.Facilitate member feedback and respond timely and appropriately to questions, complaints and suggestions.Supervise all marketing, promotions, special events that drive revenue and engagement for Sports Core.Collaborate with Group Sales and Marketing to ensure Sports Core is included and proper execution of all marketing tactics related to driving business to Destination Kohler.Collaborate with Fitness Departments to sell corporate offerings. This includes both on-site and virtual opportunities.Coordinate, in conjunction with Communications, a comprehensive membership communications plan complete with objectives, strategies and corresponding tactics.Supervise Systems Applications & Communications Coordinator. Evaluate and support technology system updates to ensure functionality meets the needs of business goals and objectives. Ensure Standard Operating Procedures are established and that associates are trained for consistency and accuracy in using system applications.Other
Contribute and implement assigned initiatives toward achievement of Safety Tier Levels. Monitor assigned tactics from designated elements and implement programs and processes required. Contribute to internal safety programs and training as needed.Supervise Kids Core Coordinator and staff. Support a variety of on-going family-friendly experiences for members and guests. Drive revenue through year-round youth programming. Evaluate staffing and hours of department operations to maximize profit. Ensure safety protocols are current and executed within Sports Core, outdoors or off-site.Serve as a proponent for community relations. Oversee the facility "Give Back" programs and activities related to stewardship. Participate in county wide initiatives on behalf of the club and resort; e.g. Wellness Council, Healthy Sheboygan County, Road American Family Fun Zone, Chamber of Commerce, etc.Actively contribute and support development and implantation of strategic growth objectives.Analyze and report monthly financial statements; assist with budget and financial planning.Work with the manager to forecast capital and manpower needs.Responsible for generating and communicating ideas to increase sales.Interact with members to promote programs and uphold policies. Interact with H&RE personnel on all levels to ensure communication and cooperation of the highest level.Maintain standards established for all services and programs provided to facility users. Advise the manager when quality standards suffer.Serve in the capacity of Manager on Duty, as the rotation schedule dictates.Skills / Requirements
Business, Marketing or degree in a related field preferred.Ability to lift up to 50lbs.Strong computer skills.Leadership experience preferred.Availability to work nights, weekends, and holidays as needed.Great communication skills needed working with members, guests, and vendors.Minimum of 2 years of sales or customer service experience required.Prior experience working in a health and wellness environment preferred.Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $63,900 - $95,900. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.