Logistics Support Specialist (Monday to Friday 8 : 00am-5 : 00pm)

Glidewell Dental Position

Position at Glidewell Dental

Essential Functions :

• Coordinates and onboards new carriers.
• Maintains company-wide carrier account lists. Activates online billing for carrier accounts.
• Works with carriers to troubleshoot shipping applications and service and / or delivery delays.
• Communicates feedback regarding carrier performance to carrier representative.
• Researches carrier services to evaluate and identify potential cost savings.
• Performs courier audits including but not limited to dispute and payment authorizations, invoice inaccuracies, and ensure accounts are up to date.
• Partners with appropriate departments to plan and execute carrier / shipping changes.
• Ensures company-shipping codes and shipping information on internal Company websites are accurate and up-to-date.
• Collaborates with various departments to disclose shipping updates, costs, and best practices.
• Provides trainings and educates internal company personnel on shipping processes. Ensures shipping solutions training is available and implemented companywide.
• Redesigns processes within Logistics Support to improve productivity, efficiency, and quality.
• Reconciles unallocated shipments; determines and addresses the root cause of issues.
• Assigns and updates general ledger codes for accounts.
• Administers annual renewals of postage accounts. Processes and approves payment.
• Updates appropriate forms and templates with new account information.
• Troubleshoots packages and shipments.
• Collaborates with Environmental Health and Safety (EHS) for a lab contingency plan. Supports the company's business continuity program.
• Administers and maintains business rules within the Transportation Management System (TMS).
• Works with appropriate personnel to support development and integration of shipping solutions into company software and applications.
• Works with IT department and external logistics management group (LMG) to coordinate projects and create reports. Compiles data for reports and analysis from internal and third-party software.
• Works with all leads in labs regarding shipping solutions and needs.
• Develops audit strategy to reduce errors when shipping a package.
• Assists in the setup of new accounts on caf systems.
• Builds rapport and develops relationships with internal departments, external vendors, and offsite labs.
• Performs package testing to support packaging changes.
• Serves as backup to support team members with warehouse, driving, freight schedules, quotes, and fulfillment as needed.
• Provides support for remote locations as needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience :

Special Requirements / Certification :

Pay Range : $20.46-$27.28 / hr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits : Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical / wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at recruitment@glidewelldental.com. Please indicate the specifics of the assistance needed.

Note to Current employees : Please apply through Employee Transfer Application to complete the transfer request form.