UCaaS Discovery Migration AnalystApptad Inc • Rolling Meadows, Illinois, USA
UCaaS Discovery Migration Analyst
Apptad Inc • Rolling Meadows, Illinois, USA
Hace 20 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoConduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurations Document call flows auto attendants user profiles integrations and API dependencies Review and complete Business Requirements Documents Letters of Agency and user upload templates Collaborate with project managers to define migration scope timelines and resource needs Identify risks and dependencies and propose mitigation strategies Assist in number porting coordination and user provisioning Serve as the point of contact for discovery related communications between Assured Partners and AJG Coordinate with Contact Center administrators IT support engineers and API owners to ensure readiness Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed Technical Skills Secondary Nice to have Familiarity with cloud hosted platforms and environments Project coordination or business analyst background Strong organizational and prioritization skills Excellent communication and stakeholder management abilities
Technical Skills Primary :
- Strong understanding of RingCentral MVP and Contact Center platforms
- Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning
- Familiarity with API integrations and enterprise telephony environments
Responsibilities :
Soft Skills :
Key Skills
ArcGIS,Intelligence Community Experience,GIS,Python,Computer Networking,Data Collection,Intelligence Experience,R,Relational Databases,Analysis Skills,Data Management,Application Development
Employment Type : Full Time
Experience : years
Vacancy : 1
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Analyst • Rolling Meadows, Illinois, USA
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