General Manager | ARRIVE Wilmington

MORE ABOUT US :

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!

GENERAL MANAGER | ARRIVE Wilmington

POSITION PROFILE :

We're looking for a friendly, fastidious, and dedicated General Manager at ARRIVE Wilmington. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, food & beverage and overnight teams ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24 / 7 nature of managing a hotel and enjoys training and managing a nimble team.

ABOUT ARRIVE WILMINGTON

Situated in the heart of the Historic District, steps away from the Riverwalk, ARRIVE Wilmington is a welcoming oasis that seamlessly blends comfort, style and classic Southern charm. From our thoughtfully designed guest rooms, Southern coastal restaurant, and inviting courtyard complete with an outdoor bar and rocking chairs, every corner of the hotel reflects the vibrant energy of the city. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Wilmington!

THE TASK AT HAND :

Directing Team Members :

• Ensure that the hotel operates in a way that follows the Company’s unique approach to the community and authentic service-driven hospitality.
• Promote a positive work environment for all employees, ensuring that all employment- related processes comply with local, state and federal regulations.
• Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent follow-through and accountability.
• Prepare and perform performance management evaluations.
• Guide team members in their jobs and development.
• Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary.
• Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures.
• Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, team meetings, etc).
• Maintain adherence to Front Desk, Food & Beverage, Engineering and Operations related manuals.
• Create and ensure all SOP’s, policies, procedures and service standards are followed.
• Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
• Accept responsibility for the health, safety and welfare of the hotel guests and employees. Be knowledgeable of all local safety ordinances.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Communicate follow-up actions to team members as necessary.
• Meet with the Regional Director of Operations on a regular basis to review staffing
• requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees.
• Conduct monthly Front Desk Team Meetings as well as weekly meetings with Food & Beverage, Sales & Marketing and Repairs & Maintenance team members.
• Lead the property Safety Committee and conduct regular meetings and walkthroughs following all required communication protocols and SOPs.

Managing Guest Experience :

Property Maintenance & Housekeeping :

Property Cost Control & Managing Revenue Goals :

Financial Reporting and Owner Relations :

Food & Beverage :

Sales & Marketing :

Other Duties Assigned :

WHAT WE'RE LOOKING FOR :

WHAT'S IN IT FOR YOU :

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer / Somos un empleador de E-Verify.

Minimum three years managerial experience within a luxury hotel setting.