job summary : Responsibilities :
- Receive calls from existing customers looking to cancel their current policy and assess / identify the reason for the cancellation request.
- Manage a book of leads and conduct outbound calls to unsold leads in order to convert sales.
- Conduct a needs assessment to determine options to address customer’s cancellation reasons.
- Outbound calls to existing customers.
- Successfully upsell / cross sell existing customers as available.
- Provide feedback and guidance on market nuances, marketing campaigns and plan operations.
- Must have Active Life and Health License in your resident state
Skills : Sales, Typing Skills, Health Insurance License, deescalation, Adapting to Change, enrollment, Insurance, Follow-up, Active Listening Experience : Experienced1 year(s)
responsibilities :
Receive calls from existing customers looking to cancel their current policy and assess / identify the reason for the cancellation request.Manage a book of leads and conduct outbound calls to unsold leads in order to convert sales.Conduct a needs assessment to determine options to address customer’s cancellation reasons.Outbound calls to existing customers.Successfully upsell / cross sell existing customers as available.Provide feedback and guidance on market nuances, marketing campaigns and plan operations.Must have Active Life and Health License in your resident stateThe essential functions of this role include :
working weekendsqualifications : Experience
Experienced1 yearEducation
High School (required)skills :
SalesTyping SkillsHealth Insurance License (1 year of experience is preferred)deescalationAdapting to ChangeenrollmentInsuranceFollow-upActive Listening