Inside Sales Representative

Job Description

Job Description

We are looking for a motivated Inside Sales Representative to join our team in Elkhart, Indiana. In this role, you will play a key part in supporting sales operations by managing customer relationships, handling inquiries, and ensuring seamless post-sales processes. This is a Contract-to-permanent position, offering an excellent opportunity to grow your career in a dynamic and collaborative environment.

Responsibilities :

• Build and maintain strong relationships with clients by addressing their inquiries and providing excellent customer service.
• Manage a portfolio of customer accounts, ensuring timely follow-ups to drive satisfaction and retention.
• Update and adjust pricing terms, including providing and applying appropriate pricing discounts.
• Process and manage order entries accurately and efficiently to meet customer expectations.
• Utilize Salesforce to track customer interactions, maintain records, and generate reports to support sales activities.
• Collaborate with sales and customer service teams to ensure seamless communication and alignment.
• Respond to inbound sales inquiries and provide necessary information to assist potential and existing customers.
• Proactively identify opportunities for upselling and cross-selling to meet sales targets.
• Assist in resolving post-sales issues, ensuring customer satisfaction and loyalty.
• Contribute to the development and improvement of sales strategies and processes.
• Minimum of 2 years of experience in inside sales, post-sales support, or a related role.
• Proficiency in using Salesforce or similar CRM platforms for managing customer data and sales activities.
• Strong customer service skills with the ability to address inquiries and resolve issues effectively.
• Experience in managing order entry and maintaining accurate records.
• Ability to handle inbound sales inquiries and identify opportunities for upselling.
• Excellent organizational and time management skills to handle multiple tasks efficiently.
• Strong communication and interpersonal skills for building client relationships.
• Familiarity with pricing adjustments and discount application processes is a plus.