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Senior JavaScript Engineer Voice AI Pipelines

Senior JavaScript Engineer Voice AI Pipelines

Parker Technology, LLCIndianapolis, IN, United States
Hace 3 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

3 days ago Be among the first 25 applicants

Position Summary

At Parker Technology, our customer service representatives and software help real peoplemotorists stuck at parking garage entries and exitsget moving again. This is not a pure-play B2B SaaS job : youll see your code drive microphones, devices, gates, and (most importantly) make a small difference in 5,000+ peoples lives every day. Were building our voice AI capabilities to answer and resolve calls autonomously while transferring calls to live agents when the AI cant cut it. Youll work with a skilled team to ship production?grade voice AI services that blend LLMs with sub?second telephony performance.

What Youll Do

  • Build Node.js / TypeScript microservices that ingest real?time audio streams and orchestrate ASR / NLU pipelines.
  • Integrate voice AI and LLM services to handle intent, multi?turn dialogs, and escalation to live agents.
  • Optimize for low latency & reliability : caching, circuit breakers, telemetry, and rollbacks.
  • Work closely with other engineers, product, and even field supportexpect the occasional trip to a parking garage to see your code in action.
  • Ship fast, iterate often, and continuously improve our AI pipelines.

What You Bring

  • Excitement about voice AI and the idea of building real?time pipelines.
  • Solid experience in JavaScript / TypeScript and Node.js.
  • Experience prompt?engineering or fine?tuning LLMs and vector search (RAG) workflows.
  • Comfort working with APIs, queues, and event?driven architectures.
  • Curiosity and a growth mindsetyou learn fast and like experimenting.
  • Clear, concise communication in Jira tickets, PRs, and cross?team discussions.

    • Bonus Points

  • Hands?on work with voice or video pipelines (SIP, WebSockets, WebRTC, Twilio, SignalWire, FreeSWITCH).
  • Familiarity with application monitoring, CI / CD, and IaC setup and processes.

    • What We Offer

  • Impact you can seevisit a garage and watch your service help a real person exit in seconds.
  • Chance to shape our AI strategy alongside a small, senior engineering team.
  • Competitive salary, 401(k) with matching, healthcare, and the normal stuff.
  • Flexible work environment with awesome, easy?going coworkers in downtown Indianapolis.

    • Our Values

    We believe strongly in hiring individuals who align with our six core values :

  • Honesty & Integrity : We build trust through transparent communication, ethical decisions, and accountability.
  • Excellence in Communication : Clear, compassionate, and active listening ensures everyonefrom teammates to parkersfeels heard and supported.
  • Servants Heart : We prioritize service to clients, partners, and each other, embodying empathy and stepping in to help, wherever needed.
  • Going Above & Beyond : We push past the status quo by experimenting, celebrating results, and embracing challengeseven when it takes us outside our comfort zone.
  • Noble Intent : We strive to assume the best in others, fostering trust through empathetic listening and thoughtful collaboration.
  • Critical Thinking : We value clarity, curiosity, and creative problem?solvingasking why, seeking diverse perspectives, and crafting smart, thoughtful plans.

    • Seniority level

    Mid?Senior level

    Employment type

    Full?time

    Job function

    Engineering and Information Technology

    Industries

    IT Services and IT Consulting

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    Senior Engineer Voice • Indianapolis, IN, United States

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