Agency Licensing Supervisor

Agency Licensing Supervisor

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them and their family members achieve their physical, financial, emotional and social wellbeing goals.

The Agency Licensing Supervisor manages a team responsible for operational and customer service functions, with a focus on agency licensing activities. Key responsibilities include coordinating cross-functional workflows, ensuring timely and accurate service delivery, resolving procedural issues, and driving process improvements. The supervisor oversees staff performance and development, implements strategic goals, monitors key metrics, focuses on managing within the budget, and represents the team in leadership discussions. This role also includes oversight of agency setup and changes, licensing, appointment processing, and activities related to mergers, acquisitions, and contract terminations. Strong leadership, communication, and analytical skills are essential, along with a commitment to continuous improvement and customer-focused service.

Essential Duties & Responsibilities :

• Assigns, distributes and coordinates work of the team with other teams ensuring consistent, efficient and timely delivery of service to drive superior results. Validates staffing levels and anticipates workforce demands. Ensures compliance with company and industry regulations, policies and guidelines.
• Develops and uses work management tools to allocate resources, facilitate efficient processes and to conduct performance / quality reviews of staff and service delivery.
• Develops and maintains relationships and resolves operational and procedural difficulties / issues with management, work teams and customers as necessary.
• Generates ideas for improvement across teams and implements approved changes.
• Takes calculated risks and is experimental to increase responsiveness, resolve issues and continuously raise the quality of work.
• Manages the work activities and has responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.
• Sets appropriate stretch goals aligned with CNA's strategy and commitment to our customers.
• Prepares and distributes management reports (i.e. production / quality). Uses information analysis tools, technology and key metrics to make decisions.
• Represents the team in meetings with management and provides input for management decision making.
• Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast.

Reporting Relationship : Typically Manager or above

Skills, Knowledge and Abilities :

Education and Experience :

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.