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Technical Support Specialist
Technical Support SpecialistEastridge Workforce Solutions • Irvine, CA, US
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Technical Support Specialist

Technical Support Specialist

Eastridge Workforce Solutions • Irvine, CA, US
Hace 2 días
Tipo de contrato
  • Indefinido
Descripción del trabajo

Technical Support Specialist – Eastridge Workforce Solutions

Position Overview

Direct hire, Irvine Office, 8 a.m. – 5 p.m., $24–33 / hour (DOE).

Requirements

  • Previous experience with vehicle diagnostic systems and proficiency in handling scan tool devices or a mechanical / technical background.
  • In-depth knowledge of Hyundai and Kia vehicle systems and diagnostic procedures or willingness to learn.
  • Strong analytical aptitude and problem-solving skills.
  • Exceptional communication and interpersonal abilities.
  • Capacity to work independently and collaboratively within a team environment.
  • Fluency in English is required; fluency in Spanish and Korean is a plus.

Physical Requirements

  • Normal office duties.
  • Work may require occasional weekend and / or evening work.

    • Responsibilities

  • Provide technical support by phone for diagnostic and inspection systems used by dealers, ports, and factories in the Americas.
  • Troubleshoot and resolve issues related to diagnostic systems and scan tool devices assisting automotive technicians and mechanics across the Americas.
  • Provide technical support and training to dealer technicians and mechanics on the use of scan tool devices.
  • Support diagnostic system testing for the development of Hyundai and Kia vehicles, ensuring functionality.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • CRM system is based on Microsoft Dynamics 365.
  • Products run on PC and Android tablets.

    • Benefits

  • Medical and dental insurance.
  • 401(k) plan with company matching.
  • Paid vacation and sick leave.
  • Paid holidays.Annual discretionary bonus.
  • Complimentary lunch.

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