IT Support TechnicianRobert Half • Parsippany, NJ, US
IT Support Technician
Robert Half • Parsippany, NJ, US
Hace 16 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoEXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK) PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT PRINTER TROUBLESHOOTING (HP, EPSON, CANON) NETWORK TROUBLESHOOTING : MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING PHONE SYSTEMS : RJ-11 AND VOIP CONFIGURATION AND SUPPORT FAX : RJ-11 AND E-FAX TROUBLESHOOTING EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS. DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS. EXCELLENT PROBLEM-SOLVING SKILLS. ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS. STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging, Service Desk, Ticketing System
Job Description
Job Description
Job Summary :
Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.
Responsibilities :
- CONTACT CENTER SUPPORT
- CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS
- COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF
- MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING
- HOME OFFICE SUPPORT
- IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.
- MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS
- OVERSEE HOME-OFFICE INVENTORY
- WHITE-GLOVE EXECUTIVE SUPPORT
- REMOTE CLINIC SUPPORT
- PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS
- EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS
- GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION
Qualifications :
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It Support Technician • Parsippany, NJ, US
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