Casino Cocktail Server

WHAT YOU'LL DO

The primary responsibility of the Casino Cocktail Server is to provide elegant, warm, and responsive service to all guests while taking and serving beverage and food orders in a high-energy casino environment. This role is accountable for accurate financial transactions,actively promoting venue offerings, and contributing to an exceptional guest experience. All duties are to be performed in accordance with company policies, procedures, and service standards.

ROLE EXPECTATIONS

Responsibilities include, but are not limited, to the following :

• Greet and welcome all guests in a professional, friendly manner.
• Obtain beverage and food orders from guests and enter orders promptly into the point-of-sale system.
• Serve alcoholic and non-alcoholic beverages and food orders accurately and in a timely manner.
• Maintain thorough knowledge of house drinks, specialty cocktails, and menu items.
• Offer suggestions using upselling and suggestive selling techniques to enhance the guest experience.
• Collaborate with bartenders and kitchen team members to ensure order accuracy.
• Ensure assigned areas remain clean, organized, and free of clutter at all times.
• Assist in developing and maintaining personal clientele and guest lists; encourage table reservations and repeat visits.
• Support marketing efforts by participating in promotional activities, modeling programs, casino events, and maintaining a professional presence in social media campaigns as directed.
• Pose for photos and participate in publicity or media activities as requested by management.
• Perform cash handling duties accurately and responsibly, including maintaining a cash bank or impressed bank issued at the beginning of service.
• Maintain compliance with licensing and health and safety regulations.
• Exhibit thorough knowledge of property, venue offerings, and promotions to confidently answer guest inquiries.
• Anticipate guest needs and respond appropriately with a sense of urgency.
• Provide direction and assistance to support staff to ensure seamless service.
• Asist with bussing tables, running items, and setting tables as needed.
• Perform all opening and closing side duties based on shift assignment.
• Consistently maintain a polished, professional appearance in accordance with grooming and uniform standards.
• Adhere to all company, departmental, and health and safety policies and procedures.
• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

REQUIREMENTS

PREFERRED

CERTIFICATIONS, LICENSES, REGISTRATIONS

PHYSICAL REQUIREMENTS

WORKING CONDITIONS

PAY RANGE

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.