Bench General Manager

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Position

Bench General Manager

Classification : Exempt

Reporting Relationships

Reports to the District Manager

Direct Reports : Shift Leads, Baristas, and Food Prep Positions

About Equator

In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Helen and Brooke have committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.

Position Summary

The Bench Manager position is a unique opportunity to embark on a journey of learning and growth, with the ultimate goal of managing a designated home store and its team. This role involves shadowing existing store managers, working closely with the District Manager, and immersing oneself in the key responsibilities that define our brand's commitment to excellence. The Bench General Manager is entrusted with conscientious hiring, training, and employee development, all under the guidance of seasoned managers. Fostering a positive environment and effective communication within the team are skills cultivated through hands-on experience and mentorship. The Bench General Manager learns the art of creating schedules that harmonize with business and employee needs, mastering accurate payroll management, and promptly addressing customer concerns. With a focus on financial performance, this role involves working closely with the District Manager to drive sales, monitor Key Performance Indicators, and consistently identify areas for improvement. The Bench Manager role is a dynamic learning experience, instilling a passion for our brand and a commitment to leadership that will shape the successful management of a future home store and its team.

Qualifications And Requirements

Demonstrates a passion for coffee and inspires it in others

Management experience in specialty coffee, retail, hospitality and / or customer service is required

Experience managing a profitable & operationally sound single café / restaurant preferred

Must maintain current state issued SERVSafe Manager Certificate

Experience recruiting, hiring, and managing staff

Strong leadership skills with professional maturity

Proven ability to understand and execute on an organization’s goals and objectives

Enjoys working on a team and collaborating as a team player

Leadership, relationship, team building, and conflict management skills

Excellent interpersonal and communication skills - both oral and written

Must be able to exercise independent judgment and decision-making skills

Ability to work in a fast-paced environment, manage competing priorities and meet deadlines

Experience reviewing financial reports and meeting budgets

Able to work full time (the work regularly demands in excess of 45 hours per week) including variable hours such as early morning, evenings, weekends, and / or holidays

Ability to lead change, deal with the ambiguity, and the prioritizing needed to run a fast-paced environment

Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills

Bilingual in Spanish and English preferred

Minimum High School or GED

Compensation

Available to all employees

Competitive wage

Commuter Benefits - pre-tax parking and transit

Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee

Free mental health app subscription

Employee discount on merchandise, coffee gear, and at Equator cafes

Continuing coffee education classes

Free coffee

Paid Time Off for voting on Election Day

After 60 days as an employee at Equator : Healthcare Benefits (for full-time employees working over 30 hours per week)

100% employer-covered premium medical insurance

Voluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insurance

Employer covered life insurance premium

Flexible Spending Account (FSA) - healthcare and daily dependent care

After 90 days as an employee at Equator

Holiday Pay after 90 days of employment

Eight Equator-observed holidays per year (including Martin Luther King Jr. Day and Juneteenth)

Paid Time Off with tenured increases for full-time employees

1 paid volunteer day per year

After six months as an employee at Equator

401K with up to a 4% company match on employee contributions

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Food and Beverage Services

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