IT Support Specialist- Highland Park, IL

Note : This position is contingent upon contract award. Applicants must be U.S. Citizens and able to obtain and maintain the required security clearance for this role.

Location : You must be located near one of the following locations for onsite workFort Benning (GA), Fort Leonard Wood (MO), Fort Sill (OK), Marine Corps Recruit Depot Parris Island (SC), Fort Jackson (SC), Lackland Air Force Base (TX), US Coast Guard Training Center (NJ), Naval Training Center (IL).

Why Join C5MI

At C5MI we are transforming enterprise operations through innovation, automation, and deep industry expertise. As a leader in SAP solutions and sustainment, you will shape a high?impact service line, work alongside forward?thinking professionals, and drive meaningful results for our customers and our business.

Our Core Values

Challenge : We believe in challenging the present; it is the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain, thoughtfulness, and caringincremental progress is key.

Have Fun : We are on a journey together. Take care of your family, yourself, and each other. Live your happiness. Stay human. Take care of each other and invest in your community. Life isnt all about work.

All In : You cant fake passion or show your energy. Own it, take charge, and lead. Our team is made up of top quartile talent, and we never accept second best. Accountability, trust, and integrity create an environment to realize the teams true potential.

Never Screw the Customer : Weve walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true, no BS.

GSD (Get Stuff Done) : We take initiative and never make excuses. We act with urgency and deliver high?quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit?ready. We relentlessly execute and plan for tomorrow, creating sustainable outcomes. That is how we win!

Empower : Our people are the foundation of our success. We recognize their value and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.

Professional Summary

The IT Support Specialist is responsible for the planning and delivery of customer support services, including installation, troubleshooting, user assistance, and training. Core functions include diagnosing and resolving problems in response to customer?reported incidents, conducting planning and analysis of work processes, researching and reporting trends, and developing training materials. The role also involves creating and maintaining problem?tracking databases, installing and maintaining hardware / software, performing backup / recovery, consulting with users, conducting feasibility studies, and ensuring strict adherence to information security and cybersecurity policies. The position may also support eProcurement system(s).

Responsibilities

• Diagnose and resolve problems in response to customer?reported incidents ensuring timely and effective issue resolution.
• Plan and analyze work processes to identify opportunities for improvement and efficiency.
• Research and report on trends and recurring patterns of problems to support proactive system management.
• Develop training materials and conduct computing and information system training sessions for end users.
• Develop, update, and maintain problem?tracking databases to ensure accurate documentation and reporting.
• Install, troubleshoot, and maintain hardware and software components to support operational readiness.
• Perform regular backup and recovery operations to ensure data integrity and system reliability.
• Maintain property accountability for all IT equipment and software in accordance with organizational policies.
• Conduct full and spot inventories of IT equipment as requested by the Project Manager.
• Consult with users to assess needs, gather requirements, and recommend appropriate technology solutions.
• Conduct feasibility studies and trade?off analyses to support informed decision?making.
• Prepare detailed business cases to justify new initiatives or system enhancements.
• Ensure the rigorous application of information security and cybersecurity policies, principles, and best practices.

Minimum Requirements

Six (6) years of progressive experience in Information Processing, with at least three (3) years specialized in Information Processing and involving a range of hardware / software solutions, and two (2) years of hands?on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Must possess a Public Trust clearance (IT?II) or have a current National Agency Clearance.

What C5MI has to offer you!

Equal Opportunity Employer

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, pregnancy?related conditions and lactation), gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

Required Experience : IC

Key Skills : Fund Management, Corporate Sales, HR Recruitment, Linux, Airlines

Employment Type : Full Time

Experience : years

Vacancy : 1

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