Sr. Training Executive / Coordinator

Underwriting

Under general supervision, responsible for delivering training to agency personnel in the use of Northland / Northfield systems and processes. Works collaboratively within the organization to assess and identify agency training needs for technical, process, and capabilities training. Coordinate system set-up / change requests to meet agency needs. May mentor / coach new or less experienced staff.

What Will You Do?

• Works with regional contacts to assess and identify agency training needs for technical, process and potentially capabilities training.
• Mentor / coach new and existing staff.
• Develops automation training strategy and plans for assigned agencies.
• Understands specific industry characteristics of agencies and proposes automation solutions to match those business models.
• Partners with field sales staff to develop training schedules.
• Delivers training to assigned agency personnel in use of Travelers automation tools and processes. (May provide product and / or related training within defined scope).
• Handles complex agency training situations and needs.
• Works with agency personnel to implement effective methods of incorporating automation into agency workflow.
• Develops and maintains highly effective relationships with agency and Travelers personnel.
• Monitors effectiveness of training, reviewing utilization rates and internal operating efficiencies.
• Makes recommendations and implement training related strategies for improvement in meeting regional production goals.
• Works collaboratively with other business areas to remove roadblocks and admin obstacles to help ensure that agents / brokers see Travelers as easy-to-do business with.
• Contributes to field sales efforts by potentially participating in agency visitations, point-of-sales presentations, building positive Travelers brand with agencies and sharing information / insights from interactions with agencies.
• May assist in preparation of point-of-sales presentations / proposals.
• Takes lead role in testing new automation products and functions.
• Maintains superior knowledge of competitor automation capabilities.
• Responds to questions from agents on automation issues.
• May participate in local vendor or user groups as required. May represent Travelers at local industry meetings.
• Develops and maintains strong understanding of Travelers products including products outside of primary business line.
• Supports special Agency Automation projects as requested.
• May serve as a floater resource to other region teams as needed.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

What Is a Must Have?

What Is in It for You?

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .