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Business Operations SpecialistAA2IT • Irving, TX, United States
Business Operations Specialist
AA2IT • Irving, TX, United States
Hace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajo
Business Operations Specialist
The Business Operations Specialist plays a critical role in Legal & Compliance (L&C) Transformation and Operations team and is responsible for driving strategic process improvements and operational excellence across key legal operations functions. This role bridges tactical execution with strategic oversight, enabling cross-functional alignment and supporting Gartner's commitment to ethical business practices.
Key Responsibilities:
- Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries
- Manage legal billing operations, including invoices and vendor onboarding; Act as a liaison between L&C and cross-functional partners, such as Procurement, Finance, and IT
- Build and maintain strong relationships with Outside Counsel partners and other legal vendors; Ensure alignment with preferred vendor guidelines to optimize external spending
- Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements
- Triage and prioritize incoming requests using multiple dashboards and intake queues; Ensure timely resolution and high-quality service to key stakeholders
- Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity
- Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities
- Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools
- Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning
- Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Operations leadership on a consistent basis
Requirements:
- 3-5 years of experience in legal operations, compliance, or related roles
- Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred
- Strong communicator with the ability to present complex information clearly in written and verbal form
- Proven ability to identify, implement, and clearly document processes and related improvements
Attributes for Success:
- Results-oriented, with a proactive and solutions-focused mindset
- Agile and adaptable in a fast-paced, evolving environment
- Ethical and objective in handling sensitive and confidential information
- Collaborative and innovative, with a passion for continuous improvement
- Excellent interpersonal and communication skills, with the ability to collaborate across departments and with external vendors and suppliers in a global environment
- Skilled in prioritization, problem-solving, and critical listening
- High attention to detail and ability to manage multiple priorities in a dynamic environment
- Completed BA strongly desired for consideration but not required.
Kindly share your resume with answers: Q1: How many years of exp in A: Legal billing systems (invoice review, approvals, vendor billing) B: eDiscovery tools (executing requests, documentation, compliance) C: Legal spend management platforms (tracking, reporting, optimization) Q2: Which legal billing systems have you used? What was your role in invoice review and approval? Q3: Which year you completely your Bachelors Degree and in which Discipline Q4: This is Hybrid role - are you open to go once a while to Irving office
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Business Operations Specialist • Irving, TX, United States
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