Service Manager

A company is looking for a Service Manager (Public Safety Solutions).

Key Responsibilities

Manage customer service and service delivery within telecommunications and public safety sectors

Coordinate critical order reviews and support pre-sales, delivery, and operational activities

Build and maintain long-term customer relationships while overseeing issue escalation and performance reporting

Required Qualifications

At least six years of experience in customer service management or service delivery roles

Bachelor's degree in business, computer science, information technology, or a related field

Strong understanding of NG9-1-1 and ESInet systems

Experience with public safety communication technologies

Relevant certifications (e.g., CCNA, CCNP, CISSP, and / or ENP) are a plus