About The Call Firm LLC
The Call Firm LLC is a fast-growing business process outsourcing (BPO) company that delivers customized contact center, sales, and marketing support solutions. We partner with organizations across industries to enhance customer engagement, streamline operations, and accelerate business growth.
We are seeking a dynamic professional to join our Salesforce & Marketing Team someone who can bridge CRM management with data-driven marketing execution.
Position Overview
The Salesforce & Marketing Team member will be responsible for maintaining and optimizing our Salesforce CRM while supporting digital marketing initiatives that drive brand awareness and client acquisition. This role combines technical Salesforce administration with creative marketing operations, ideal for a versatile professional who thrives in a collaborative environment.
Key Responsibilities
Salesforce Administration
- Manage user accounts, roles, profiles, and security settings.
- Customize Salesforce objects, fields, workflows, reports, and dashboards.
- Maintain data integrity through regular audits and imports.
- Support system upgrades and implement new Salesforce features.
- Provide user support and training for sales and marketing teams.
Marketing Operations
Plan and execute digital marketing campaigns across email, web, and social media.Use Salesforce Marketing Cloud or similar tools to automate and analyze campaigns.Develop content for marketing materials, newsletters, and social posts.Track marketing performance metrics and generate reports for management.Collaborate with sales teams to align CRM data with campaign objectives.Qualifications
Bachelors degree in Marketing, Business, or a related field (or equivalent experience).13 years of experience in Salesforce administration or CRM management.Familiarity with Salesforce Marketing Cloud, HubSpot, or similar tools.Strong analytical and problem-solving skills.Excellent communication, organization, and multitasking abilities.Salesforce Administrator certification (preferred).Experience with email marketing, SEO, or paid campaigns is a plus.Required qualifications :
Legally authorized to work in the United StatesPreferred qualifications :
18 years or older