We Elevate... Quality of urban life

Service Sales Manager

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Your Main Responsibilities

The Service Sales Manager should partner with the General Manager - Service in the retention of all products existing within our service portfolio as well as driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

• Support the General Manager Service in executing a business plan in support of the territory's financial and non-financial objectives and drive the implementation of territory service sales initiatives.
• Develop and recommend sales budgets in line with regional targets and partner with the General Manager Service to prepare and implement annual EI Sales Plan in support of regional objectives.
• Reinforce accepted systematic sales management practices with standardized processes and tools applied.
• Grow portfolio unit count and value above market standards, with repairs driving the immediate business.
• Partner with the General Manager Service to develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Identify all major potential customers, including national accounts to establish, develop and maintain positive relationships with key accounts.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
• Responsible for managing, mentoring and leading a team of Service Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets / metrics and performance KPIs.
• Ensure all required service sales meetings are effective. Lead meetings where appropriate.
• Establish procedures and leadership practices to create a business environment for participative management, in alignment with the General Manager - Service, maintain high morale of subordinates and demonstrate strong support of Schindler's cultural beliefs and best practices.
• Responsible for legal interface of procedures like collection efforts and contractual disputes.
• Responsible for investigating and resolving customer issues that require escalation.

What You Bring

Education : BA / BS Business / Management / Marketing / Sales. Business-to-business sales experience. Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions. Work Experience : Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.

What's In It For You?

We Elevate Your Career

Become part of our team, help us enhance the quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Discover more on our career website.