Talent.com
System Resident/Patient Experience Manager (RD)
System Resident/Patient Experience Manager (RD)Morrison Living • New York, NY, US
System Resident / Patient Experience Manager (RD)

System Resident / Patient Experience Manager (RD)

Morrison Living • New York, NY, US
Hace 8 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Take the next step in your career with Morrison Living as a System Resident / Patient Experience Manager (Registered Dietitian) !

Location : ArchCare at Mary Manning Walsh Nursing Home & Rehab Center - New York, NY

  • Will also cover Eger, Harbor House, St Vincent dePaul, Carmel Richmond, Calvary Hospital, Mary Manning Walsh, Terence Cardinal Cooke, Ferncliff, Providence Rest - Bronx, Staten Island, and Rhinebeck, NY locations

Setting : Senior Living

Schedule : Full time

Requirement : Must be registered by the Commission on Dietetic Registration.

Salary : $75k - $80k

We go the extra mile for our Dietitians with benefits designed to support education, career growth, and professional success! Special perks include :

  • Education Reimbursement Financial support for advanced learning
  • Career Advancement Growth programs tailored to RDNs
  • Board Certifications Financial rewards for obtaining specialty certifications
  • Relocation Assistance Support when moving 50+ miles (based on location)
  • Professional Membership Dues, CDR, & Licensure Coverage We cover your professional fees
  • Free CEUs Through our nutrition education webinar series
  • Why Choose a Career as a Compass Group Dietitian?

    Compass Group employs over 3,000 RDNs across the United States, making us one of the nations largest employers of Dietitians in a variety of settings :

  • Hospitals and healthcare systems
  • Senior living communities
  • Schools and universities
  • Corporate wellness programs
  • Food service operations
  • We offer unmatched opportunities for professional growth :

  • Specialization
  • Leadership development
  • Cross-functional career paths
  • The company has earned significant recognition, including being named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for five consecutive years, and appearing on Training Magazines Top 125 Organizations list for six straight years.

    At Compass Group, we prioritize your well-being, work-life balance, and career growth with a comprehensive benefits package :

  • Health & Wellness Medical, dental, and vision plans for you and your family
  • Financial Security Life insurance, AD&D, and disability coverage
  • Retirement Ready 401(k) and retirement plans to invest in your future
  • Time Off Flexible / Paid Time Off and holiday pay (varies by site / state), Paid Parental Leave, Personal Leave
  • Exclusive Perks Shopping discounts, commuter benefits, and more
  • Wellness & Support Employee Assistance Program, FSAs, and health programs
  • Protection Plans Identity Theft Protection and pet insurance
  • Job Summary

    The System Resident / Patient Experience Manager - Registered Dietitian serves as the primary Morrison Living / CCL representative for an assigned healthcare system. This leader oversees all resident / patient experience initiatives, ensuring exceptional satisfaction, employee engagement, financial performance, and compliance with corporate, client, and regulatory standards. The role may manage multiple accounts or supervise Resident / Patient Experience Managers across a region.

    Essential Duties & Responsibilities

    Financial Performance (5%)

  • Tracks financial incentives and penalties linked to satisfaction scores.
  • Operates within budget and meets / exceeds established performance benchmarks.
  • Customer Relations (15%)

  • Maintains high client satisfaction and account retention.
  • Administers and responds to satisfaction surveys; follows up on concerns promptly.
  • Promotes hospitality and service excellence across all teams.
  • Customizes satisfaction programs to meet each accounts needs.
  • Participates in facility committees (e.g., QAPI, Nursing, Food & Nutrition).
  • Operational Excellence (60%)

  • Implements and monitors resident / patient experience programs for compliance and effectiveness.
  • Ensures adherence to all regulatory requirements (DOH, CMS, JCAHO).
  • Drives continuous improvement in satisfaction scores through collaboration and data-driven actions.
  • Promotes Morrison Living / CCL culture, standards, and best practices.
  • Regularly visits accounts to share insights, support teamwork, and identify improvement opportunities.
  • Leads conference calls and updates with clinical and management teams on trends, goals, and recognition initiatives.
  • People Management (10%)

  • Mentors and supports on-site management and clinical teams.
  • Assists with hiring, training, and development of Resident / Patient Experience staff.
  • Ensures HR policy compliance and fosters positive employee relations.
  • Recognizes and rewards successful initiatives and employee achievements.
  • Develops training and coaching plans to strengthen leadership and satisfaction outcomes.
  • Administration (10%)

  • Oversees reporting, data tracking, and communication with regional and on-site leaders.
  • Prepares monthly performance updates, client reports, and newsletters.
  • Evaluates program outcomes and alignment with system and corporate goals.
  • Education & Experience

  • Bachelors degree or equivalent experience
  • Must be registered by the Commission on Dietetic Registration
  • 34 years of hospitality experience (acute or long-term care)
  • 23 years in customer service or experience training
  • Prior experience in patient / resident satisfaction initiatives preferred
  • Masters degree or equivalent combination of education and experience
  • Healthcare leadership experience
  • Apply to Compass Group today!

    Click here to Learn More about the Compass Story

    Associates may be eligible for additional paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

    Applications are accepted on an ongoing basis.

    Compass Group maintains a drug-free workplace.

    Crear una alerta de empleo para esta búsqueda

    Manager • New York, NY, US

    Ofertas relacionadas
    RN Patient Care Manager

    RN Patient Care Manager

    Patient Care • Nutley, NJ, United States
    A tiempo completo
    Pay Range for full-time positions $100,000 - $115,000 / year depending on experience.At Patient Care Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Project Manager, Clinical Systems

    Project Manager, Clinical Systems

    VirtualVocations • Newark, New Jersey, United States
    A tiempo completo
    A company is looking for a Senior Project Manager, Clinical Systems - PMO.Key Responsibilities Manage project scope, schedule, and budget while making necessary adjustments Lead and motivate cro...Mostrar más
    Última actualización: hace 9 horas • Oferta promocionada • Nueva oferta
    EMR Integrations Manager

    EMR Integrations Manager

    VirtualVocations • Elizabeth, New Jersey, United States
    A tiempo completo
    A company is looking for an EMR Integrations Manager to ensure seamless integration between their platform and clients' Electronic Medical Records. Key Responsibilities Lead strategy and execution...Mostrar más
    Última actualización: hace 23 días • Oferta promocionada
    Travel Registered Nurse (RN) - Case Manager in White Plains, NY

    Travel Registered Nurse (RN) - Case Manager in White Plains, NY

    TravelNurseSource • White Plains, NY, US
    A tiempo completo
    TravelNurseSource is working with Patterns LLC to find a qualified Case Manager RN in White Plains, New York, 10601!.The RN Care Manager performs the initial comprehensive assessment on admission i...Mostrar más
    Última actualización: hace 5 días • Oferta promocionada
    RN

    RN

    Monmouth Medical Center • Oceanport, NJ, US
    A tiempo completo
    Location : Monmouth Medical Center.Department Name : Nursing Float Pool.The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.The compensation offered ...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Patient Experience Liaison

    Patient Experience Liaison

    KETA Medical Center • New York, NY, US
    A tiempo completo
    On Site) Manhattan, Brooklyn Heights, New Rochelle, Oradell (NJ).Keta Medical Center is hiring a full-time Patient Experience Liaison to join our growing team. This on-site position plays a vital ro...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Manager Clinical Practice, Rehab- Wall, NJ- FT

    Manager Clinical Practice, Rehab- Wall, NJ- FT

    Hackensack Meridian Health • Belmar, NJ, US
    A tiempo completo +1
    Manager Clinical Practice, Rehab.Our team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to s...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Patient Experience Transformation Leader

    Patient Experience Transformation Leader

    CentraState • Freehold, NJ, US
    A tiempo completo +1
    Patient Experience Transformation Leader.The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlant...Mostrar más
    Última actualización: hace 14 días • Oferta promocionada
    RN

    RN

    Fresenius Medical Care • Bayside, NY, US
    A tiempo completo
    As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-k...Mostrar más
    Última actualización: hace 16 horas • Oferta promocionada • Nueva oferta
    Manager, Maintenance and Systems

    Manager, Maintenance and Systems

    libertycoke • Bronx, NY, USA
    A tiempo completo
    Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job.Discover what it means to be energized by a multitude of possibilities and a dynamic team.At Liberty Coca-Co...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Manager, Patient Access

    Manager, Patient Access

    Columbia University • New York, NY, United States
    A tiempo completo
    Job Type : Officer of Administration.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, e...Mostrar más
    Última actualización: hace 3 días • Oferta promocionada
    Customer Experience Manager

    Customer Experience Manager

    Nourish • New York, NY, US
    A tiempo completo
    Nourish is on a mission to improve people's health by making it easy to eat well.Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine : worki...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    RN

    RN

    Newark Beth Israel Medical Center • Newark, NJ, US
    A tiempo completo
    Job Title : Asst Director Patient Care.Location : Newark Beth Israel Medical Ctr.Department Name : Telemetry Post Nsg Unit CTICU. The above reflects the anticipated annual salary range for this position i...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Director of Patient-Centered Outcomes

    Director of Patient-Centered Outcomes

    VirtualVocations • Yonkers, New York, United States
    A tiempo completo
    A company is looking for a Senior Director / VP, Patient-Centered Outcomes.Key Responsibilities Provide strategic and scientific guidance on clinical outcome assessments (COAs) to internal and exte...Mostrar más
    Última actualización: hace 2 días • Oferta promocionada
    Senior GTM Applications Manager

    Senior GTM Applications Manager

    VirtualVocations • Bronx, New York, United States
    A tiempo completo
    A company is looking for a Sr GTM Applications Manager to lead the strategy, implementation, and optimization of Go-to-Market systems and tools. Key Responsibilities Define and execute the GTM app...Mostrar más
    Última actualización: hace 2 días • Oferta promocionada
    Manager, Patient Experience

    Manager, Patient Experience

    One Brooklyn Health • New York, NY, United States
    A tiempo completo
    Patient Experience encompasses the range of interactions patients have with the health care system, including care from health plans, doctors, nurses, staff in hospitals, physician practices, and o...Mostrar más
    Última actualización: hace 28 días • Oferta promocionada
    Behavioral Care Manager (REMOTE / Clinical supervision - NY, LMSW / LPC / LMFT / LMHC)

    Behavioral Care Manager (REMOTE / Clinical supervision - NY, LMSW / LPC / LMFT / LMHC)

    Integral Health • Brooklyn, NY, US
    Teletrabajo
    A tiempo completo +1
    Behavioral Care Manager (Remote).LMSW, LCSW, LMHC, LAC, LPC, LAMFT, LMFT.Integral Health – Making Behavioral Health Part of Everyday Care. At Integral Health, we partner with primary care providers,...Mostrar más
    Última actualización: hace 10 días • Oferta promocionada
    RN

    RN

    RWJ New Brunswick • New Brunswick, NJ, US
    A tiempo completo +1
    Location : Bristol Myers Squibb Hospital.Department Name : Pediatric ICU.The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.The compensation offered...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada