Operations Manager, Airport

Job Description

Job Description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.

• Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
• Maintain records on company technology and required airline materials
• Monitor, observe, coach and document the day-to-day activities of the operation and employees
• Ensure corporate and area management are informed of any deficiencies
• Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
• Respond to clients as well as corporate inquiries timely and effectively
• Schedule and staff a busy 365 day a year operation
• Manage / Supervise employees in accordance with company policy and practices / Provide progressive counseling for attendance and performance issues
• Monitor and manage payroll to ensure accuracy
• Facilitate and provide proactive customer / guest service
• Create a team-oriented environment with positive employee morale
• Identify and correct problems pertaining to productivity, standards and efficiency
• Ensure that all audits to include : HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits
• Understand where applicable union contracts and develop effective working relationship with local labor unions
• Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

Qualifications

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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

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