Director of Patient Care Services

Posting Details

About WesternU

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction : a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one : to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Posting Details

Position Title

Director of Patient Care Services

Position Control Number

999385

Type of Position

Administration

Position Status

Full-time

Department

1915-Dental Center

Campus

Western University Campus-Pomona, CA

Position Location

California

Job Summary

The Director of Patient Care Services for Western University of Health Sciences College of Dental Medicine reports to the Associate Dean for Clinical Education and Patient Care Services and is responsible for overseeing the daily operations and integration of all services within the College's clinical enterprises. This role ensures the efficient delivery of patient care across all CDM clinical sites, with oversight of electronic health records, clinical billing, compliance, and quality outcomes. The Director provides direct supervision of Patient Care Services Managers with indirect supervision of clinical staff and manages some HR-related activities in support of the Clinical enterprises. The position is key to enhancing the experience of patients, students, and employees through operational excellence and service integration.

Knowledge, Skills and Abilities

Individuals must possess the knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Demonstrated ability to manage daily operations of a dental clinic, including coordination of services, project management, and operational efficiency across multiple clinical sites.

Proficiency in Microsoft Office, internet and email use, and experience with dental practice management systems, and dental electronic health records,

Understanding of dental billing, Denti-Cal billing and collections, front office procedures, and laws and regulations related to dental practice and human resources management.

Demonstrated skills in strong leadership, planning, and problem-solving abilities, with skill in interpreting and applying clinical guidelines.

Excellent customer service, communication, and interpersonal skills, with the ability to interact professionally and tactfully with students, faculty, staff, and patients.

Ability to work independently while fostering cooperative relationships in a team environment and effectively manage multiple projects and priorities.

Demonstrate a commitment to working in an organization that values and promotes humanism.

Required Qualifications

Education :

Bachelor's degree required.

Candidates with over 10 years of relevant experience in a comparable role may be considered in lieu of a degree.

Experience :

Minimum of five years of progressive healthcare management experience, ideally within a multi-provider or institutional clinic setting.

Demonstrated expertise in overseeing clinic operations, staff management, business administration, customer service, quality assurance, and regulatory compliance.

Must have extensive knowledge in Denti-Cal regulations and billing policies.

Preferred Qualifications

Education :

Master's degree in business, health administration or related degree.

Experience :

Prior experience in dental practice management and working within an academic or teaching environment involving dental students or residents is strongly preferred.

Skills :

Bilingual (Spanish / English)

Essential Job Duties

Key Responsibilities

Clinical Operations & Workflow Management :

With Patient Care Services Manager, oversee daily operations of the CDM Clinical enterprises including scheduling workflow, billing, materials and sterilization, and patient care systems.

With Patient Care Services Manager, provide support to resolve patient issues and grievances.

Participate in the development, interpretation, and revision of clinical business operational policies and procedures.

Collaborates with Clinical Managing Partners and faculty to evaluate clinic operations and staffing needs, implementing changes as necessary to support optimal patient care and efficiency.

Ensures adherence to standards for quality improvement, patient access, productivity, confidentiality, billing, and electronic health records.

Reviews and updates policies and procedures to support efficient workflows and customer service.

Key Responsibilities

Data Analysis & Performance Monitoring :

Collects, organizes, and summarizes data for performance measurement and reporting.

Monitors clinical and operational performance goals; collaborate with management to optimize staffing, scheduling, and workflows.

Evaluates and revises clinical processes to align with policies and improve outcomes.

Participates in annual operational budgeting process and effectively manages resources to achieve objectives within established budget parameters.

Identifies and recommends to the Associate Dean for Patient Care Services and Clinical Education, process and productivity improvements initiatives that are designed to enhance customer satisfaction, clinical quality and operational cost-effectiveness.

Key Responsibilities

Staff Leadership & Compliance :

Indirectly supervise clinic staff and directly supervise Patient Care Services Managers.

With Patient Care Services Managers, recruits, hires, trains, and evaluates clinical support staff.

Ensures clinical employees receive required compliance training (infection control, HIPAA, safety drills, etc.).

Key Responsibilities

Liaison & Professional Development :

Serves as liaison for patients, faculty, students, and staff regarding clinical activities.

Communicates effectively with the Associate Dean for Clinical Education and Patient Care Services on clinic goals, operations, and staff concerns.

Key Responsibilities

Other Duties as assigned :

Special on special projects and other duties as assigned.

This is not intended to be an exhaustive list of all responsibilities and duties for this position. The College of Dental Medicine reserves the right to add or change duties at any time.

Posting Details Continued

Work Schedule

Monday through Friday 8 : 00 AM to 5 : 00 PM

Some evenings and weekends required.

Working at WesternU

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and / or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.

We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,

• Our faculty, staff, and administrators are 100% focused on student success.
• Our University culture creates the context for a nurturing and supportive environment.
• Faculty, staff, and students can expect to make deep, personal relationships within the University community.
• As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.
• WesternU's core value of humanism encourages all to bring their whole self in all that they do.
• We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Expected Pay Scale

Minimum

$110,000.00 Annually

Maximum

$130,000.00 Annually