Patient Account Representative

FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY

Salary is Negotiable

After successful completion of the probationary period, employee will receive off probation wage increase.

Summary :

Provide patient account support for the Dental department.

Responsibilities :

1. Provide excellent customer service to dental patients and customers. This will include the following :

a. Welcome patients and maintain good public relations by handling patients courteously in a professional manner.

b. Answer incoming telephone calls, schedules appointment or forwards calls to appropriate personnel or department, while ensuring professional telephone etiquette.

c. Assist in preparing and maintaining appointment schedules for all providers in the patient scheduling software. And schedule non-emergency patient appointments as needed.

d. Register patients; ensure all forms, electronic and paper, are filled out accurately and completely.

e. Obtain insurance information and / or payment from patient prior to appointment.

1) Gather and update basic patient / client identification, proof of Tribal affiliation, insurance coverage, signature authorization, assignment of benefits, etc. on the automated Centricity patient accounting system.

2) Verify insurance, medical assistance, Medicare, and third-party insurance.

3) Ensure appropriate intake information in the Health Information System and verify completeness and accuracy of all data.

f. Provide quality services for internal and external customers by furnishing accurate information, researching, and resolving problem issues in a timely manner.

2. Reconcile the automated Dentrix accounts receivable at the end of the business day with payments received and prepare the automated daily bank deposit report.

3. Ensure strict confidentiality of patient records.

4. Contribute to a team effort and accomplish related results as required.

Skills : Essential :

• Ability to carry out instructions furnished in verbal or written format
• Ability to communicate effectively in the English language, both verbally and in writing
• Ability to handle multiple tasks and meet deadlines
• Ability to work well in a team setting
• Ability to provide customer service; to work in a culturally diverse environment with objectivity, respect, courtesy, empathy, tact, and maturity
• Knowledge of modern office practices, procedures, and equipment.
• Computer skills and technical aptitude in various word-processing and database software programs skills including Excel, Access, Word, Power Point, and financial software packages
• Knowledge of basic data entry
• Ability to continually seek improvement in results

Nonessential :

Education Requirement - Or A Closely Related Field :

Education with Equivalent Qualifications :

Essential :

Credentials : Essential :

Working conditions : Essential :

Experience : Essential :

Nonessential :

Other information :

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.

Continuation of this position is contingent upon funding allocations.

Must maintain strict security, confidentiality, and quality to meet professional standards of the department.

Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.

Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation / State Compact and / or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and / or Gaming license as a condition of employment.

Must be willing and able to obtain additional related education and training.

Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.

A Tuberculosis (TB) Screening and / or a 2 step TB Skin Test is required within thirty (30) days of employment.

Must provide a copy of diploma / degree, license, or certification upon employment.

ITEMS TO BE SUBMITTED :