IT Service Desk - SAN Francisco

An employer is looking for a Helpdesk Technician to sit remotely in San Francisco, CA to support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.

Compensation :

$18 / hr to $21 / hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

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Bachelors Degree with 2+ years of experience (minimum for LCAT)

Moderate to advanced troubleshooting skills working with hardware and software issues

Experience utilizing ServiceNow as a ticketing system

Experience imaging laptops

Experience providing both in person and over the phone support

Great customer service