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Front Office Supervisor (Part-Time) - Embassy Suites by Hilton Orlando Airport
Front Office Supervisor (Part-Time) - Embassy Suites by Hilton Orlando AirportSignia by Hilton Atlanta • Orlando, FL, US
Front Office Supervisor (Part-Time) - Embassy Suites by Hilton Orlando Airport

Front Office Supervisor (Part-Time) - Embassy Suites by Hilton Orlando Airport

Signia by Hilton Atlanta • Orlando, FL, US
Hace 3 días
Tipo de contrato
  • A tiempo parcial
Descripción del trabajo

Part-Time Front Office Supervisor

Embassy Suites by Hilton Orlando Airport is looking to welcome a Part-Time Front Office Supervisor to join the team! Our hotel, which features 174 guest rooms, is two miles from Orlando International Airport! We have 20+ team members reporting to our Front Office Manager.

The ideal candidate holds 2+ years in customer service. Ability to work varying shifts including overnights, has previous supervisory experience at a hotel front desk, OnQ experience highly preferred.

Shift Pattern : 2-3 shifts per week (3PM-11PM and 11pm-7 : 30am) Weekdays, weekends, holidays

Pay Rate : $18.50 per hour plus opportunity to earn incentives

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :

  • Access to pay when you need it through DailyPay
  • Medical Insurance Coverage for you and your family
  • Mental health resources including Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel program : 100 nights of discounted travel
  • Parental leave to support new parents
  • Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including : college degrees and professional certifications
  • 401K plan and company match to help save for your retirement
  • Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly
  • What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
  • In addition, we look for the demonstration of the following key attributes :

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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