Senior Customer Success Manager

A company is looking for a Senior Principal - Customer Success, Strategic Accounts.

Key Responsibilities

Manage relationships with strategic global customers and ensure successful outcomes

Lead the development and execution of Customer Success Plans aligned with customer goals

Guide complex implementation and transformation initiatives, collaborating with internal teams and customers

Required Qualifications

10+ years in Customer Success, account management, or enterprise transformation

Strong business acumen with experience engaging C-level executives in Fortune 500 companies

Proven track record in leading transformational initiatives that drive measurable outcomes

Experience with AI and large-scale technology transformations in enterprise environments

Strong understanding of Jira, Confluence, and Customer Success Planning frameworks