Desktop Support L1

Minimum Experience 1-3 Years of Field Services Technician

As an onsite support technician, experience in service delivery and end-user hardware and software configuration troubleshooting provides quality services to the end users which includes the following key roles and responsibilities, but not limited to :

Provide customer-facing end-user support that includes :

• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
• Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
• Perform on-site updates, configuration changes, or software installations.
• Provide on-site technical assistance to end users.
• Identifies potential issues that could adversely impact end-user experience and follows through on action steps to prevent them.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair / replacement)
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT / AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis
• Provide Hand and Feet support for network data and voice devices

FSO Telecom task :

Desired Qualifications :

Experience :

Coordination with local vendor for ISP, OEM, channel suppliersand different teams

Mandatory Skills

Asset Management Experience