Staff Quantitative Researcher

Headway's mission is a big one - to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Role

We are looking for a skilled and experienced quantitative Staff Researcher to join our team and support Headway's mission to build a new mental healthcare system that everyone can access. In this role, you will be a strategic partner, utilizing a quantitative approach to uncover critical insights about our customers. You will conduct research to inform business and product strategies, helping us identify and unlock significant growth and differentiated product opportunities. You will also be responsible for our Voice of the Customer company-wide program, combining signals across channels to drive actions to improve our products.

Core Responsibilities

• Lead end-to-end research projects, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
• Employ a quantitative research skillset to develop a comprehensive understanding of our users. You will be expected to serve as both a survey and statistical analysis expert for the Research team, employing advanced methods (e.g. DCM) where needed.
• Establish and run an impactful Voice of the Customer program, taking in multiple sources of data to synthesize, identify trends, and make recommendations across business organizations.
• Act as a strategic thought partner to business leaders, helping them define problem spaces and inform the development of new investments.
• Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.
• Mentor and provide guidance to junior researchers, helping to build and scale our research practice.

Key Skills and Qualifications

The expected base pay range for this position is $$215,900 - $$254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

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