Service Desk Support AnalystVirtualVocations • Lafayette, Louisiana, United States
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Service Desk Support Analyst
VirtualVocations • Lafayette, Louisiana, United States
Hace 18 días
Tipo de contrato
- A tiempo completo
Descripción del trabajo
A company is looking for a Service Desk Support Analyst IV.
Key Responsibilities
Reviews ticket queue and works to reduce ticket count
Uses Incident and Knowledge data to identify common issues and collaborates on solutions
Assists Technical Advocates with technical issues and answers elevated customer phone calls
Required Qualifications
High School diploma or GED is required
4+ years of related experience is required
Vocational or technical education may be required in addition to prior work experience
Experience in a Health Care environment is required
Previous Service Desk experience is desired
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Service Desk Analyst • Lafayette, Louisiana, United States
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