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Implementation Specialist

Implementation Specialist

AIQDallas, TX, United States
Hace 10 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

About Alpine IQ

Alpine IQ (AIQ) was founded in 2019 to bring clarity and compliance to customer data in highly regulated industries. What began as a solution for the legal cannabis market has grown into a powerful platform used by brands and retailers of all sizes-from family-run shops to public enterprises.

We're a fully remote team of builders, driven by curiosity and a passion for solving complex problems with elegant tools. Our products simplify operations, empower smarter decisions, and help businesses connect with customers in meaningful ways.

If you're energized by fast-moving environments, creative challenges, and impactful work-you'll fit right in.

About the Role

As an Implementation Specialist, you'll be the bridge between Sales and Customer Success-ensuring each customer experiences a seamless, high-impact onboarding journey. You'll guide clients through setup, training, and configuration, ensuring they understand the value of our software and feel confident using it. Your goal is simple : set every customer up for success

What You'll Do

Customer Onboarding & Training

  • Serve as the primary point of contact for new customers, delivering a warm and professional onboarding experience.
  • Create and execute tailored onboarding plans that align with customer goals.
  • Conduct engaging one-on-one and group training sessions to teach product functionality and best practices.
  • Assist customers with configuration and customization to meet their unique business needs.

Support & Troubleshooting

  • Provide responsive support and guidance during onboarding.
  • Troubleshoot technical or process issues, escalating to internal teams when necessary.

    • Documentation & Process Improvement

  • Develop and maintain onboarding guides, help articles, and training resources.
  • Ensure all documentation stays current with product enhancements.
  • Collect feedback and share insights with product and success teams to continually improve the customer experience.

    • Customer Engagement & Growth

  • Monitor onboarding progress and ensure customers are realizing value quickly.
  • Identify opportunities for account expansion or additional service adoption

    • What We're Looking For

  • Excellent communication and interpersonal skills-able to explain technical concepts clearly.
  • Strong problem-solving skills with a proactive, customer-first mindset.
  • Experience with CRM systems and onboarding tools.
  • Highly organized with the ability to manage 45-50 concurrent accounts.
  • Passion for helping customers succeed in a fast-paced SaaS environment.

    • Qualifications

  • Bachelor's degree or equivalent work experience
  • Prior experience in customer onboarding, implementation, or customer success (SaaS experience preferred)
  • Authorized to work in the U.S.

    • Benefits

  • Medical, Dental, Vision, and ancillary benefits
  • 401(k) Company Match
  • Flexible Time Off
  • Home Office Benefit
  • Paid Parental Leave
  • Virtual Events
  • Company Laptop
  • and More!

    • Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities.

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    Implementation Specialist • Dallas, TX, United States

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