Senior Loan Servicer

Job Description

Job Description

Senior Loan Servicer

CLASSIFICATION : Non-exempt

REPORTS TO : Loan Servicing Manager

JOB DESCRIPTION

Summary / Objective

The Senior Loan Servicer is responsible for overseeing and executing complex loan servicing functions, including payment processing, account maintenance, payoff processing, and problem resolution. This role provides guidance to Loan Servicing team members, ensures adherence to internal controls and regulatory requirements, and coordinates closely with internal departments such as Loan Processing, Credit Administration, Escrow, and Collateral & Insurance. The Senior Loan Servicer also supports system enhancements, audits, and servicing-related projects.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform and review complex loan maintenance transactions such as rate adjustments, interest recalculations, reamortizations, payment restructures, and loan reclassifications.
• Resolve discrepancies in loan account setup, payment application, or system errors in coordination with IT and system vendors when necessary.
• Process and verify payoff calculations for complex loans including multi-advance facilities, construction loans, or participation loans.
• Serve as a resource and mentor to junior servicing staff by providing training, answering questions, and reviewing complex transactions.
• Assist the Loan Servicing Manager with workflow monitoring and work allocation to ensure timely processing.
• Daily loan balancing, including non-post, suspense and GL accounts.
• Conduct quality checks on booked loans and servicing activities to ensure accuracy and consistency with credit approvals and legal documentation.
• Identify and report recurring servicing errors, recommend corrective actions, and assist in the development of improved servicing procedures.
• Ensure servicing activities comply with applicable regulations, internal controls, and audit standards.

Other Duties

Skills / Abilities

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

Equal Employment Opportunity / M / F / disability / protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.