Team Lead

UC Contact Center Team Lead

Baltimore, MD

SINAI CORPORATE

Full-time w / Weekend Commitment - Day shift - 7 : 00am-3 : 30pm

Clerical / Administrative

$17.00-$24.75 Experience based

Position Summary :

Under the direction of the Contact Center Manager the Team Lead will assist with daily operations of the call center; such as scheduling, onboarding, coaching agents, training, quality assurance and managing the staff to call volume ratio. Will provide agent support for escalated calls and interacts with physicians' offices for updates and changes. Responsible for updating and maintaining operational procedure guides and procedures. The Contact Center Team Lead possess expert knowledge of all Contact Center Agent job responsibilities and when needed acts in the contact center agent role.

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. A culture of collaboration with resources like unit-based practice councils and advanced clinical education supportimproving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region : Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELYwhere compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity / expression.