Coordinator, Quality Assurance

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

What Individualized Care contributes to Cardinal Health

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

Individualized Care provides care that is planned to meet the particular needs of an individual patient.

Responsibilities

• This position proficiently transcribes call center records for quality purposes
• Able to quality review adverse events submitted by staff before submission to client safety unit (client QA team)
• Must be technically proficient at all times and within the scope of this job description
• Knowledgeable about the client program and product / service offerings.
• Interprets and transcribes inbound and outbound calls from patients and health care providers.
• Responsible for prompt, neat and accurate transcription of records.
• Able to identify adverse events.
• Ensure documentation is in order and following client regulatory guidelines.
• Identify trends and training needs from transcription opportunities and escalate appropriately.
• Able to work effectively with dynamic, integrated task teams
• Ability to maintain a work pace appropriate to the workload

Qualifications

What is expected of you and others at this level

TRAINING AND WORK SCHEDULES : Your new hire training will take place 8 : 00am-5 : 00pm CST, mandatory attendance is required.

This is a full-time position (40 hours per week) with the possibility of both voluntary and mandatory overtime. Candidates must be flexible and available to work any assigned shift within our standard business hours : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. CST. Overtime hours may vary based on business needs.

REMOTE DETAILS : You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following :

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable .

Anticipated hourly range : $17.90 per hour - $25.60 per hour

Bonus eligible : No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Application window anticipated to close : 12 / 22 / 2025

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.