Dialer System Specialist (Configuration)

Job Description

Job Description

WHAT WE DO : LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California.

ABOUT THE POSITION

We're seeking a Dialer Configuration Specialist to optimize our call center performance. You'll co-manage our predictive dialer system, track real-time metrics, and collaborate with cross-functional teams to boost efficiency-all while ensuring compliance with legal and internal policies.

What You'll Do

• Monitor, configure, and maintain dialer campaigns and call strategies
• Make real-time adjustments to improve agent contact and file reach rates
• Analyze campaign performance and share actionable reports
• Collaborate with operations, compliance, and IT teams to align dialer tactics with business goals
• Support special projects and provide assistance to leadership as needed

What You Bring

THE LOANMART DIFFERENCE :

WORKING AT LOANMART : Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

To learn more about the loans we market and service, visit our websites at https : / / www.800loanmart.com / and https : / / www.choicecash.com / .

Fair Chance Ordinance : Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.

California Applicant Privacy Notice : The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. https : / / loanmart.applicantpro.com / pages / CCPA_California / - https : / / loanmart.applicantpro.com / pages / CCPA_California / .

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