Donor Concierge Coordinator

Development Specialist

The Donor Relations Concierge serves as a central ambassador for University Advancement, delivering exceptional hospitality and logistical support to donors. Whether assisting a first-time visitor, coordinating a high-profile donor visit, or supporting campus events, the Concierge plays a key role in representing the university's values of service and engagement. The ideal candidate will anticipate needs, manage complex itineraries, and collaborate with departments across campus to ensure interactions reflect the university's commitment to excellence.

Responsibilities

• Serve as the primary Donor Relations contact for donor inquiries received via phone, email, or through university leadership, ensuring each interaction is handled with discretion, warmth, and efficiency.
• Provide timely, personalized responses to requests related to gift receipts, acknowledgment letters, giving history, parking, fund information, and other concerns.
• Proactively resolve donor issues related to parking, communications, mailings, data errors, or contact preferencescoordinating with Advancement Services and other departments to ensure accuracy and resolution.
• Track the status of donor-related tasks and requests using Asana or other project management tools, ensuring visibility, accountability, and timely follow-through.
• When requested by the CPO, coordinate and execute detailed donor visit itineraries, ensuring all logistical needs (transportation, parking, meals, meetings, tours, etc.) are addressed.
• Maintain accurate records of donor touchpoints and service resolutions in the CRM and internal systems.
• When requested by the CPO provide broad administrative support to the Donor Relations team, including calendar coordination, meeting logistics, data entry, stewardship tracking, and document preparation.
• Assist in monitoring donor communication trends and service needs to help inform proactive engagement strategies.
• Submit and update donor information in the university's CRM system as new addresses, emails, and phone numbers are shared or returned mail is received.
• Collaborate closely with development officers, Advancement Services, academic units, and senior leadership to support coordinated donor experiences without assuming the responsibilities of those departments.
• Work with departments within University Advancement, the President's Office, and other campus partners to fulfill donor requests.
• Understand general structure of Main Campus and U of U Health, as well as admissions (information packets), housing, scholarships.
• Contribute to the development and refinement of standard operating procedures (SOPs) related to donor engagement, concierge services, data integrity, and visitor hospitality.
• Act as a reliable, solutions-oriented liaison between donors and university departmentsensuring that inquiries are routed appropriately and resolved promptly.
• Uphold confidentiality and professionalism in all communications and data handling.

Minimum Qualifications

Preferences

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.