Senior Account Manager, In-Home Care

Job Description

Job Description

Senior Account Manager, In-Home Care

We are seeking an experienced and results-driven In Home Care Account Manager to join our Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio of home care agencies, including both regional and national accounts. You'll play a critical role in helping partners thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization.

As a self-starter, you'll proactively identify opportunities to deepen relationships, coach partners on performance, and deliver solutions that align with business goals. Strong negotiation skills will be key as you work with agencies to optimize their investment, resolve challenges, and secure long-term commitments.

The Company and Our Mission :

Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission : to help as many seniors and their caregivers as possible through empathetic, expert guidance.

We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience.

Don't think that all this talk about aging keeps us from having a good time. We're a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact — all while enjoying a fun, friendly and supportive work environment. We hope you'll consider joining us.

As a Sr. IHC Account Manager, you will :

• Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues
• Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts.
• Develop and nurture business relationships to fuel partnership growth
• Create scalable solutions for common operational problems by working with cross-functional and technology team
• Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks
• Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements.
• Conduct trainings and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize move-ins from Caring referrals
• Manage direct reports as needed, including remote contract workers
• Able to travel as needed

Qualifications :

What we can offer you :

Caring LLC is an Equal Opportunity Employer.

Diversity, Equality, and Inclusion at Caring.com

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking, and cultivates leadership.