Talent.com
Senior Helpdesk Technician (US Based)

Senior Helpdesk Technician (US Based)

SavianceBoston, MA, United States
Hace 19 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Title : Senior Helpdesk Technician (US Based)

Location : Remote (US)

Engagement Type : Contractor

Department : Global IT

Reports To : IT Operations Manager

Overview

We are seeking an experienced Senior Helpdesk Technician to join our Global IT team . In this role, you'll act as a trusted technical partner, delivering high-quality support to our distributed workforce and administering our core SaaS applications.

This is a hands-on, high-impact position ideal for someone with a systems administration background, strong troubleshooting instincts, and a service-oriented mindset. You'll work within a modern, cloud-native tech stack supporting a fast-scaling, federated enterprise environment.

Key Responsibilities

  • Serve as Tier 2 / 3 escalation for IT support issues across endpoints, SaaS apps, and access control.
  • dminister core systems including :

Okt (SSO, provisioning, MFA, policies)

  • Google Workspace nd / or Microsoft 365
  • SolarWinds ITSM (ticket routing, workflows)
  • NetSuite, Salesforce, and Snowflake (basic access and user management)
  • Manage support ticket flow, prioritize issues, and track against SLAs.
  • ssist with user lifecycle tasks (onboarding, offboarding, access audits).
  • Support endpoint management tools (e.g., Kandji, Intune), device registration, and compliance checks.
  • Create and maintain documentation and self-service resources.
  • Collaborate with the internal IT team on operational improvements and security initiatives.

    • Qualifications

    Required :

  • 5+ years in IT support or systems administration roles, preferably supporting SaaS-first organizations.
  • Strong experience administering Google Workspace or Microsoft 365.
  • Familiarity with Okta or similar IAM platforms.
  • bility to support Mac and Windows endpoints in a distributed setup.
  • Comfortable with ITSM tools ( SolarWinds preferred ).
  • Self-sufficient, detail-oriented, and comfortable working independently.

    • Preferred :

  • Familiarity with NetSuite, Salesforce, Snowflake, or Kandji.
  • Knowledge of zero-trust security models and SaaS backup best practices.
  • Experience in high-growth or federated organizations, especially with M&A integrations.
    • Crear una alerta de empleo para esta búsqueda

    Helpdesk Technician • Boston, MA, United States

    Ofertas relacionadas
    • Oferta promocionada
    Travel CT Tech - $2,743 to $2,943 per week in Berlin, NH

    Travel CT Tech - $2,743 to $2,943 per week in Berlin, NH

    AlliedTravelCareersNashua, New Hampshire, US
    A tiempo completo +1
    AlliedTravelCareers is working with Jackson HealthPros to find a qualified CT Tech in Berlin, New Hampshire, 03570!.Become a vital part of Jackson HealthPros’ team as an experienced CT Tech! You’ll...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Travel X-Ray Tech - $2,469 per week in Plymouth, MA

    Travel X-Ray Tech - $2,469 per week in Plymouth, MA

    AlliedTravelCareersPlymouth, MA, US
    A tiempo completo
    AlliedTravelCareers is working with FlexCare to find a qualified X-Ray Tech in Plymouth, Massachusetts, 02360!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With a...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    • Nueva oferta
    DOT Senior Helpdesk Specialist

    DOT Senior Helpdesk Specialist

    KyybaBoston, MA, United States
    A tiempo completo
    Job Description Detailed Statement of Duties and Responsibilities : .Monitor & respond to telephone, voicemail, email and ticketing system (Service Now) to resolve customer issues with the highest le...Mostrar másÚltima actualización: hace 19 horas
    • Oferta promocionada
    • Nueva oferta
    Helpdesk

    Helpdesk

    NSCAndover, MA, United States
    A tiempo completo
    Our client is a proven leader in information technology, innovative strategic technical planning, and program management offering a professional level of expertise to their partners.Having been aro...Mostrar másÚltima actualización: hace 19 horas
    • Oferta promocionada
    Helpdesk Lead

    Helpdesk Lead

    RIT Solutions, Inc.Woburn, MA, United States
    A tiempo completo
    Hands-on troubleshooting capabilities.Experience with Windows machines and Microsoft technologies.Printer connectivity and troubleshooting.Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Certified Hardware Technician

    Certified Hardware Technician

    Vaco by HighspringSalem, NH, US
    Indefinido
    Our client is hiring an Integration Specialist in the Salem, NH area.Candidates must have a CompTIA A+ certification, be willing to occasionally travel, and have hands on hardware experience.Respon...Mostrar másÚltima actualización: hace 7 días
    • Oferta promocionada
    Travel Speech Language Pathologist (SLP) - $1,937 to $2,166 per week in Scituate, MA

    Travel Speech Language Pathologist (SLP) - $1,937 to $2,166 per week in Scituate, MA

    AlliedTravelCareersScituate, MA, US
    A tiempo completo +1
    AlliedTravelCareers is working with Aya Healthcare to find a qualified Speech Language Pathologist (SLP) in Scituate, Massachusetts, 02040!. Aya Healthcare has an immediate opening for the following...Mostrar másÚltima actualización: hace 2 días
    • Oferta promocionada
    Travel Speech Language Pathologist (SLP) - $2,305 per week in Scituate, MA

    Travel Speech Language Pathologist (SLP) - $2,305 per week in Scituate, MA

    AlliedTravelCareersScituate, MA, US
    A tiempo completo
    AlliedTravelCareers is working with Cross Country Allied to find a qualified Speech Language Pathologist (SLP) in Scituate, Massachusetts, 02066!. As a skilled nursing facility speech-language patho...Mostrar másÚltima actualización: hace 3 días
    • Oferta promocionada
    Travel CT Tech in Berlin, NH

    Travel CT Tech in Berlin, NH

    AlliedTravelCareersNashua, New Hampshire, US
    A tiempo completo +1
    AlliedTravelCareers is working with Lancesoft Inc.CT Tech in Berlin, New Hampshire, 03570!.C-arms : GE 9900 plus, Brivo, OEC elite, MiniView . CT Experience - REQUIRED - PLEASE NOTE CT EXPERIENCE ON ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Helpdesk Technician

    Helpdesk Technician

    LeachGarnerAttleboro, MA, United States
    A tiempo completo
    Are you a tech-savvy problem solver with a passion for helping others? LeachGarner is seeking a skilled and customer-focused. In this role, you'll be a critical part of ensuring our production lines...Mostrar másÚltima actualización: hace 19 horas
    • Oferta promocionada
    • Nueva oferta
    Help Desk Technician

    Help Desk Technician

    Abacus TechnologyHanscom Air Force Base, MA, United States
    A tiempo completo
    Abacus Technology is seeking a Help Desk Specialist to provide technical support for end users for the BLITS program at Hanscom AFB. Handle daily maintenance and monitoring of managed hardware and s...Mostrar másÚltima actualización: hace 19 horas
    • Oferta promocionada
    Senior Service Desk Technician

    Senior Service Desk Technician

    SymboticWilmington, MA, United States
    A tiempo completo
    Symbotic is changing the way consumer goods move through the supply chain.Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation f...Mostrar másÚltima actualización: hace más de 30 días
    IT Help Desk Technician

    IT Help Desk Technician

    ZonesBoston, MA, US
    A tiempo completo
    When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one : Zones – ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Senior Service Desk Technician

    Senior Service Desk Technician

    TalentBurstBoston, MA, United States
    A tiempo completo
    Senior Service Desk Technician.Months with a high possibility of extension.The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced sup...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Helpdesk Specialist

    Helpdesk Specialist

    KyybaBoston, MA, United States
    A tiempo completo
    Monitors, assigns, re-assigns, takes ownership, works, escalates, resolves and closes service desk tickets within acceptable time limits and with the highest level of customer service.Participates ...Mostrar másÚltima actualización: hace 19 horas
    Senior Helpdesk Manager

    Senior Helpdesk Manager

    CenturiaHanscom Afb, Massachusetts, United States, 01731
    A tiempo completo
    Job Title : Senior Helpdesk Manager, AFNet Response Center (ARC).Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Integration Specialist

    Integration Specialist

    Vaco by HighspringSalem, NH, US
    Indefinido
    Our client is hiring an Integration Specialist in the Salem, NH area.Respond to technical support requests, triage issues, and provide timely resolutions. Participate in on-call rotation for after-h...Mostrar másÚltima actualización: hace 7 días
    • Oferta promocionada
    Travel Speech Language Pathologist (SLP) - $2,106 per week in Scituate, MA

    Travel Speech Language Pathologist (SLP) - $2,106 per week in Scituate, MA

    AlliedTravelCareersScituate, MA, US
    A tiempo completo
    AlliedTravelCareers is working with GetMed Staffing to find a qualified Speech Language Pathologist (SLP) in Scituate, Massachusetts, 02066!. GetMed Staffing is searching for a strong Speech Languag...Mostrar másÚltima actualización: hace 3 días