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Team Lead Hair Stylist Busy Salon

Team Lead Hair Stylist Busy Salon

Fantastic Sams Cut & Color of HoustonGalveston, TX, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

TEAM LEAD JOB DESCRIPTION

In addition to FS Stylist responsibilities, A Fantastic Sams Team Lead ensures the success of the business by providing fantastic guest service at all times, building and leading a successful work team, and maintaining operational excellence.  The Team Lead balances these priorities while following all company policies, procedures and consistently directing the staff and self to build a strong base of return guests.

TEAM LEADS PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS

  • Align with and carry out salon Mission / Vision / Values and provide Fantastic Guest Service.
  • Provide Fantastic Guest Service
  • Lead the team to deliver fantastic guest service by adhering to all FS service standards.
  • Train and ensure the team utilizes the 5 step Guest Service System including the 3-3-3 process.
  • Train and prepare all team members to provide excellent service to a diverse clientele base.
  • Spend at least 85% of scheduled work hours performing hair services on guests and meet personal productivity goals.
  • Handle guest complaints with diplomacy and professionalism, always looking to offer a solution that will strengthen the salon’s relationship with the dissatisfied guest.
  • Create and maintain a welcoming salon environment for guests and team members.
  • Lead by example.  Be on time, runway ready, for each shift with a positive, energetic attitude to promote success within the salon.
  • Meet personal service goals and product sales of 10%

BUILD AND LEAD A SUCCSSFUL WORK TEAM

  • Assist manager with hiring and onboarding process.
  • Act as a coach and mentor to each team member.
  • Identify the skill development needed for each stylist and work with manager to ensure each team member has the best opportunity for success.

    • MAINTAIN OPERATIONAL EXCELLENCE

  • Assists Manager as needed with operational duties.
  • Ensure salon operates efficiently with little to no waste.
  • Maintain all safety, TDLR and hygiene standards.
  • Implement daily / weekly / monthly housekeeping and cleaning duties and hold the team accountable to maintain them.

    • REQUIRED EXPERIENCE

  • Cosmetology certification, 3 years relevant work experience or equivalent
  • Cosmetology license
  • Advanced competencies in salon service and product sales.
  • Knowledge of State board of Cosmetology regulations and hiring requirements.
  • Exceptional written and oral communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to build a strong and productive team environment.

    • ADDITIONAL REQUIREMENTS :

  • On a regular basis, requires the ability to walk.
  • On a regular basis, requires the ability to reach with hands and arms.
  • On a regular basis, requires the ability to stand for a minimum of 4 hours.
  • On a regular basis, requires the ability to lift + / - 20 pounds.
  • Fantastic Sams in an Equal Opportunity Employer
  • Other duties as assigned.

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    Hair Stylist • Galveston, TX, US