Business Systems Analyst 1 (NY HELPs)

Business Systems Analyst 1 (NY HELPs) - 10042

Join to apply for the Business Systems Analyst 1 (NY HELPs) - 10042 role at NYS Office of Information Technology Services .

Salary

Base pay range : $66,951.00 / yr - $85,138.00 / yr. The actual pay will be based on your skills and experience. Talk with your recruiter for more details.

Description

Under the direction of the Information Technology Specialist 3 (SG-23) within Digital Transformation Office, the Business Systems Analyst 1 (SG-18) will work with the ComX Bot and IVR teams on projects. This position will require a working relationship with other ITS units, vendors, and project staff to implement new and leading technologies in the customer contact realm.

We are looking for a highly organized and detail?oriented Information Business Systems Analyst to join our team. The incumbent will assist in administrative tasks, support multiple teams, and ensure efficient operation of the organization. The role involves analyzing technical environments and supporting the creation of products for NYS agency customers. Candidates should be self?starter, comfortable working independently, and able to handle multiple tasks and assignments simultaneously.

Responsibilities

• Operate as a full?performance analyst, conducting the entire spectrum of business systems analysis activities.
• Translate complex business information into clear technical terms and concepts necessary for system development, focusing on developing system requirements for the future or to?be state of large business analysis engagements or related projects.
• Work closely with program staff and stakeholders to elicit, analyze, communicate, and validate requirements for changes to new or existing information technology (IT) systems and business processes.
• Develop comprehensive documentation such as Business Requirements Documents (BRDs), process flow diagrams, and use cases to manage and define the number and interrelatedness of business flows.
• Continuously learn, analyze, and implement new technologies. Work with multiple new Cloud?based solutions. Support vendor?built solutions using these technologies.
• Interface with customers, agency partner staff, and internal staff in a highly professional manner.
• Have the ability and flexibility to consistently accept change, as well as adapt to new technologies and methods.
• Participate in requirements gathering, system analysis, and environment solutioning with both internal team members and customer teams.
• Define requirements and support system deployments and modifications within Cloud?hosted environments.
• Attend and participate in meetings with internal team staff, vendors, agency customer staff, and vendors.
• Adhere to all training and administration requirements, including invoice reviews, product documentation / creation, and procurement assistance.
• Bring fresh thoughts and ideas to expand current technology solutions.

Preferred Experience

Cloud environments (GCP, AWS).

Minimum Qualifications

The NYS HELPs program does not require an exam for appointment to this role. For the Business Systems Analyst 1 (SG-18) the minimum qualifications are :

Using business analysis techniques to elicit requirements for the solution to business needs (e.g., workshops, focus groups, interviews).

Other Qualifications and Eligibility

Applicants must be reachable on the appropriate eligible list for this title, be eligible under program 55 b / c, or be eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law. Candidates may need to serve a 1? or 2?year trainee period that leads to the full SG?18 position.

Compensation and Benefits

Salary is non?negotiable. The position may be filled at the trainee level or full performance level with respective salaries listed above. Trainees may be advanced to full performance level after completion.

Other Information

The Office of Information Technology Services is an equal?opportunity employer. Distributive resources such as fingerprints, travel, and lifting may be required. Applicants must be authorized to work in the U.S. permanently.

For more details on how to apply, contact our recruiter. The job is currently open.

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