Digital Delivery Senior Manager - Retail Color Services

ABOUT THE ROLE :

The Digital Delivery Senior Manager translates business segment strategy into functional plans and guides execution for a cross-functional team responsible for designing, planning, building, and supporting a portfolio of global websites, applications, and mobile apps. The incumbent effectively cascades functional strategy of the applications, solutions, and digital capabilities centered around the domain of digital interconnected customer experience. They participate with senior management to establish strategic plans and objectives to ensure successful digital experiences for customers around the globe.

The Senior Digital Delivery Manager will lead the transformation of our Retail Color Services platform-powering over 5,000 retail locations with precision, consistency, and innovation. This role plays a key part shaping the future of color technology in retail, delivering a modern, cloud-native platform that ensures exceptional customer satisfaction through our in-store color matching and tinting systems. This position will be responsible for driving the architecture, development, and delivery of scalable, high-performance solutions. The Senior Digital Delivery Manager will lead a team of engineers and collaborate closely with product, UX, and business stakeholders to ensure quality, reliability, and consistency across all retail touchpoints.

WHAT THE ROLE WILL DO :

Leadership & Supervision

• Strategic leader, Directs operational units.
• Directs the activities of a functional area or multiple integrated departments through lower management.
• Leads team(s) to develop new methods and solve complex matters.
• Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.

Responsible for fostering a work environment that encourages employees to act with integrity and respect.

Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.

Responsible for supporting employee career development.

Knowledge & Application

Collaboration & Interaction

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and / or other items of value, and such access may be supervised or unsupervised. The

Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Education

Bachelor's degree or higher in the Information Technology (IT) field. In lieu of a degree, at least 11 years of experience in IT

Certifications and / or course work focused on Color Science.

Knowledge & Experience

Preferred

Experience in leading application development using MACH architecture (Microservices, API-first, Cloud-native, and Headless), ensuring scalable, flexible, and high-performance solutions with an edge computing architecture.