Helpdesk

Helpdesk Engineer (Onsite) - North Andover, MA Employer : Catapult Solutions Group (staffing partner to our client) Schedule : Monday-Friday, onsite in North Andover (occasional local travel) The Opportunity Our client in North Andover is growing and needs a customer-obsessed Helpdesk Engineer to keep their users productive. You'll handle Tier 1-2 support, close tickets quickly, and jump in on small projects (device rollouts, M365 / Intune tasks, onboarding / offboarding). While this starts as an internally focused position, you'll gain exposure to other parts of the business and have ample opportunity for career growth-including opportunities to support an award-winning professional services organization. What You'll Do

• Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven).
• Support Windows 10 / 11 & macOS, O365 / M365 apps, Teams, Outlook, OneDrive, SharePoint.
• Handle identity & access : Active Directory / Azure AD (Entra), MFA, SSO (Okta or similar).
• Perform workstation imaging, deployments, and patching (Intune / Autopilot / SCCM).
• Troubleshoot networking basics (TCP / IP, DNS, DHCP, VPN), printers, and peripherals.
• Own joiners / movers / leavers : accounts, hardware, licenses, and documentation.
• Contribute to knowledge base articles and help improve helpdesk processes. What You Bring
• 2-4+ years in a helpdesk / desktop support role in a fast-paced environment.
• Strong M365, Windows, AD / Azure AD; comfort with macOS and mobile device support.
• Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.).
• Excellent customer service, communication, and follow-through.
• Ability to lift / move equipment as needed and occasionally visit nearby sites. Nice to Have
• Intune / Autopilot, basic PowerShell, JAMF, SCCM experience.
• Exposure to endpoint security (EDR), compliance, and asset management.
• CompTIA A+ / Network+, Microsoft 365 Fundamentals / MD-102, or similar.
• Work Authorization : Candidates must be authorized to work in the U.S. Helpdesk Engineer (Onsite) - North Andover, MA Employer : Catapult Solutions Group (staffing partner to our client) Schedule : Monday-Friday, onsite in North Andover (occasional local travel) The Opportunity Our client in North Andover is growing and needs a customer-obsessed Helpdesk Engineer to keep their users productive. You'll handle Tier 1-2 support, close tickets quickly, and jump in on small projects (device rollouts, M365 / Intune tasks, onboarding / offboarding). While this starts as an internally focused position, you'll gain exposure to other parts of the business and have ample opportunity for career growth-including opportunities to support an award-winning professional services organization. What You'll Do
• Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven).
• Support Windows 10 / 11 & macOS, O365 / M365 apps, Teams, Outlook, OneDrive, SharePoint.
• Handle identity & access : Active Directory / Azure AD (Entra), MFA, SSO (Okta or similar).
• Perform workstation imaging, deployments, and patching (Intune / Autopilot / SCCM).
• Troubleshoot networking basics (TCP / IP, DNS, DHCP, VPN), printers, and peripherals.
• Own joiners / movers / leavers : accounts, hardware, licenses, and documentation.
• Contribute to knowledge base articles and help improve helpdesk processes. What You Bring
• 2-4+ years in a helpdesk / desktop support role in a fast-paced environment.
• Strong M365, Windows, AD / Azure AD; comfort with macOS and mobile device support.
• Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.).
• Excellent customer service, communication, and follow-through.
• Ability to lift / move equipment as needed and occasionally visit nearby sites. Nice to Have
• Intune / Autopilot, basic PowerShell, JAMF, SCCM experience.
• Exposure to endpoint security (EDR), compliance, and asset management.
• CompTIA A+ / Network+, Microsoft 365 Fundamentals / MD-102, or similar.
• Work Authorization : Candidates must be authorized to work in the U.S.