IT Support Specialist

Level : 3-5 years of experience

Location : Boston, MA (Hybrid - 2 days WFH / 3 days in-office)

Job Summary :

The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing experience. By delivering and supporting new technology, the specialist addresses complex end user requests and helps maintain reliable operations. This position is responsible for providing employees with devices and collaboration tools that are secure, dependable, and perform optimally.

Operating in an environment centered around Microsoft technologies, the IT Support Specialist is expected to be both a hands-on problem solver and a proactive contributor to the continual improvement of end-user technology experiences. The role requires active engagement with troubleshooting and implementing solutions, as well as seeking opportunities to enhance the daily workflow for users.

All members of the IT Group are characterized by a hands-on approach, strong teamwork, and a focus on achieving results. Collaboration within the team is essential to delivering effective IT support and maintaining high standards of service.

Key Responsibilities :

End-User Support

• Provide advanced technical support for Windows 11, Microsoft 365, and associated productivity tools (e.g., Adobe Acrobat, Microsoft Teams).
• Diagnose and resolve complex hardware, software, and connectivity issues with minimal disruption to business operations.
• Ensure all support interactions result in a positive, high-quality user experience.
• Familiarity with basic networking (TCP / IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Demonstrated ability to troubleshoot and resolve common hardware / peripheral issues (e.g., printers, docking stations, keyboards, monitors).

Conference Room and Collaboration Systems

Collaboration and Coordination

System Management and Administration

Continuous Improvement

Job Qualifications : Required

Preferred

What Success Looks Like :

Physical Requirements :

While performing the duties of this job, the employee is regularly required to sit, stand, and use hands to handle or operate standard office equipment. The employee may occasionally be required to lift and / or move items up to 25 pounds.

Reasonable accommodations may be made to enable individuals to perform the essential functions if needed.

Compensation :

The base salary for this role is $62,000 - $81,000 per year with an additional annual performance bonus. Individual compensation is based on a variety of factors, including experience, education, certifications, location, responsibilities of the role, internal equity and alignment with market data.

Company Background :

NEPC, LLC is a full-service investment consulting firm based in Boston, Massachusetts. We were founded in 1986 and now have approximately 375 employees and over 400 clients. We help governments, institutions, families, and individuals preserve and grow their capital across different asset classes and market cycles. We provide a variety of consulting services such as asset allocation, performance measurement, policy formulation, investment manager research, and discretionary portfolio management. Our clients include defined benefit, defined contribution, endowments, foundations, trusts, public, corporate, Taft-Hartley, health & welfare, high net worth, insurance, and private plans.

Culture is important to us here at NEPC - our values include putting clients first, doing the right thing, bringing your whole self to work, building trust, embracing change, and having a "we before me" approach in our work. Advancing diversity and inclusion within our firm and industry is also a core initiative at NEPC. We are a strong advocate of promotion from within, so excellent potential exists for professional growth. We're a fun (but demanding) company with excellent working conditions, a very supportive, team-oriented environment, and a full benefits program to support your life and well-being. We offer a competitive salary and bonuses (when applicable).

NEPC is an Affirmative Action / Equal Opportunity Employer (October 2025)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.