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IT Support Analyst for Lab Systems

IT Support Analyst for Lab Systems

TechDigital GroupLansdale, PA, United States
Hace 14 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description :

  • Worked in Pharma / Lab applications
  • Should have GMP, GDP, Data integrity knowledge
  • Prefer working or interacted with Mettler instruments
  • Experience in SNOW : Request Management, Incident Management, Knowledge Management, Problem Management, Disaster Recovery, System Monitoring, System Maintenance
  • Manage tickets requiring interaction with vendor, Tier 3 (Mettler Toledo)
  • Mettler to perform upgrades and patches (e.g. MR and PR releases) coordinating activities through AMS
  • AMS to understand and coordinate with infrastructure teams for unplanned infrastructure outages
  • Work on integration with LIMS systems.
  • Project Team and PT-HCL will provide KT as defined by RMO process
  • Disaster Recovery (e.g. Testing) and backup activities
  • Support to field How-To questions based on Lab X work instructions and job aids
  • Must have working knowledge of the process to effectively troubleshoot incidents

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It Support Analyst • Lansdale, PA, United States

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