Permitting Systems Business Analyst

Overview

The City of Puyallup is seeking a detail-oriented and collaborative professional for the position of Permitting Systems Business Analyst in the Development and Permitting Services Department (DPS). This is an open continuous job posting with a priority application date of October 24th. It is impactful to join Team Puyallup and provide meaningful work in support of public service and the well-being of our community. We value our culture of excellence, service focus, collaboration, and integrity, and we encourage those who share these values to apply to our open positions or forward to colleagues who may be ready for their next career advancement opportunity.

Reporting to the Development and Permitting Services Director, this position will serve as the primary administrator of the Citys enterprise permitting software (currently CityView, a Harris Computer System solution). The successful candidate will be responsible for day-to-day management of the permitting system, training users, identifying workflow gaps, implementing changes, and providing user support. The role will also support department leadership with business process analysis, process improvements, key performance indicators, customer service data, and public-facing datasets such as dashboards, informational graphics, and annual reports.

The City of Puyallup is a community of 43,000 and is situated at the foot of scenic Mount Rainier. The city is known as a regional commercial center and serves its residents and neighbors with a strong, diversified economy. Our employees live in and support a community that has excellent schools, parks and recreational activities, and a vibrant downtown with a variety of restaurants and retail establishments.

Responsibilities

• Serves as the system administrator for the enterprise permitting software, oversight of system performance, process improvements, troubleshooting, and system updates. Responsible for integration with other digital systems and applications such as Esri ArcGIS, Revu Bluebeam, the City website, and plan check software.
• Leads change management and process improvement initiatives within the permitting system. Tasks include developing new or revised permit system workflows, procedures, and creating action plans. Trains staff on regular user experience, testing, and implementing configuration improvements to ensure a smooth adoption of updates and new features. Responds to municipal code and fee schedule changes.
• Coordinates with the permit software vendors, project stakeholders, and City Information Technology staff to provide ongoing technical support to permit system end users, report and resolve system bugs, and verify and schedule system updates. Ensures updates are tested before implementation to the live production environment.
• Develops and delivers training for staff, creates user manuals and documentation, and serves as the primary contact for internal system support.
• Generates and analyzes periodic reports, dashboards, and permit-related performance metrics. Coordinates with department leadership to set permit performance targets and monitor conformance with established targets. Serves as the reporting liaison between the DPS department and the Citys IT Database Administrator.
• Collects and analyzes customer experience data and survey results. Recommends process / customer service improvements, innovative solutions, policy changes, and major variations from established policy or practices to meet department goals.
• Uses project management skills in managing permitting initiatives and projects. Assists in identifying and defining process alternatives to meet business needs. Monitors project budget, ensuring expenditures are within the approved budget.
• Stays informed on permitting technology trends and provides recommendations to leadership on relevant innovations.
• Manages and participates in various special projects and studies.
• Performs other duties as assigned.

Knowledge

Abilities

Education and Experience

Bachelors degree in planning, computer science, management information systems, public or business administration or related field; and three years of experience supporting a permitting system including implementation, configuration and user support within a municipal planning and community development department. Or, a combination of education, experience, and training that indicates the ability to successfully perform the essential functions of the position listed above.

Preferred Qualifications

Physical Demands and Work Environment

Constant use of sight, hearing, and speech abilities to perform essential functions and communicate with others. Frequent sitting; occasional lifting up to 30 pounds; occasional standing and walking. Work primarily indoors in an office environment with typical office noise levels.

Selection Process

Only applications that include the response to the Supplemental Questionnaire will be accepted. Applicants whose qualifications most closely correspond to the City's current needs will be contacted for testing and / or oral interviews. The appointing authority may conduct second interviews. Notification : following submission of application, an email acknowledgment of receipt will be sent. Persons selected for interview and / or testing will be notified by email, normally within 15 working days following the closing date. Not Selected : no formal notification is usually sent.

General Information

Essential Functions The statements reflect general details necessary to describe the principal functions of this job and the scope of responsibility. Other duties may be assigned. Hours of Work Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m., with one hour lunch. Union Affiliation This position is a non-represented position. Equal Employment Opportunity The City of Puyallup is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer / employee relations based on protected characteristics as defined by law. Background Background and criminal history information may be required for positions with unsupervised access. Disability Reasonable accommodations available upon request to perform essential functions. Identification Applicants must provide proof of identity and authorization to work in the United States within three days of hire. Drug-Free Workplace The City is a drug-free, tobacco-free workplace. Note This job announcement does not constitute a contract and may be modified or revoked without notice.

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